- Report: #102235
Complaint Review: Signature Van Lines - Scotia Pennsylvania
-
Author Not Confirmed
Why?
Signature Van Lines
P.O. Box 249, Scotia, PA 18355 Scotia, 18355 Pennsylvania, U.S.A.
Phone:
570-619-0100
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Signature Van Lines Took everything I own in the world and is holding it hostage for an exorbitant amount of money Scotia Pennsylvania
*Consumer Suggestion: please contact me
*Author of original report: Signature Van Lines of Scotia, PA still has my belongings
*UPDATE EX-employee responds: They haven't dissappeared, they moved to a new location
*UPDATE EX-employee responds: I think I know where your belongings are
*Author of original report: Signature Van Lines of Scotia PA defies federal court order
*Consumer Comment: Did you receive your belongings back??
*Consumer Comment: Did you receive your belongings back??
Company gave a estimate of $2,600.00 to move my belongings contained in a 10x20 storage unit, plus two bedroom sets and about 40 boxes from a different location close to the storage unit. They said I would be charged an extra $100.00 to go to the second location. When they arrived at the storage location the driver of the van crashed into a fire escape and impaled his truck onto the fire escape.
It took about 2 hours to wait for a tow truck and have the van removed. A crew of 6 sat around and did nothing during this time. I knew that some of the loose items in the storage unit needed to be boxed up but the costs and what needed to be boxed was not discussed with me. I signed an agreement at the unit agreeing to the estimate of $ 2700.00 and was told the boxes would be extra. When I asked how much extra I was told they won't know until they weigh it. As the van was filling up several of the crew including the owner kept asking me how much more at the house needed to go and I detailed every peice of furniture and boxes that were there. I was told I was going to have to get another truck because one truck wasn't big enough.
I told them i couldn't afford another truck my company had a cap on moving expanses and anything over that cap was my responsibility. The owner told me if my company was paying i shouldn't worry about the cost because they have to pay for it no matter waht it is. They took the truck to the other location dropped off some of the crew to beging packing while the truck went back to its warehouse an hour away to unload some of my things to go into storage until it can be put on a truck coming down towards my new home.
It was 5 hours before the truck returned to finish loading the rest of my things. The next day the owner called and informed ne it would be an additional $6,000.00 to have my things delivered and no word was mentioned about the 2nd half of my shipment. There were all kinds of costs not discussed prior to loading and she had 2 hours while we waited for the tow truck to tell me. when i would ask about costs she would say its all based on weight, yetnow I'm being told about costs that had nothing to do with weight that add up to $4000.00!
I told her I did not have that kind of money and that it wasn't fair since she had not told me prior to packing what it would cost. She refuses to deliver my belongings I have no idea where they are. In an act of desperation my siser and brother in law offered to pay the extorsionist the $6,000.00 but wanted to put it on their VISA so they would have protection from the bill increasing since we don't know the status of the shipment they took to the poconos.
The owner told me that her VISA machine was broke and that to have my things delivered I must wire the money into her account. This was a 4:30 on a Friday afternoon. I am a single mother with an young son. We are in a new place i have just started a new job and everything we own, clothes, shoes, furniture, etc are with this company.
They won't return phone calls and hang up on me when I demand explanation of charges. I have since found out that they are operating with out a license as their lissence was revoked on July 19th. They have taken everything i own and will not give it back if I don't pay them what they want and how they want it paid. The law says that they have to deliver and that I am required to pay the estimate plus 10%.
I gave them $3,000.00 on a $2,700.00 estimate. The law says I should have 30 days to pay any remaining balance but I am to have my things delivered. PLEASE HELP!!!!!
Elizabeth
Fairfax, Virginia
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
It took about 2 hours to wait for a tow truck and have the van removed. A crew of 6 sat around and did nothing during this time. I knew that some of the loose items in the storage unit needed to be boxed up but the costs and what needed to be boxed was not discussed with me. I signed an agreement at the unit agreeing to the estimate of $ 2700.00 and was told the boxes would be extra. When I asked how much extra I was told they won't know until they weigh it. As the van was filling up several of the crew including the owner kept asking me how much more at the house needed to go and I detailed every peice of furniture and boxes that were there. I was told I was going to have to get another truck because one truck wasn't big enough.
I told them i couldn't afford another truck my company had a cap on moving expanses and anything over that cap was my responsibility. The owner told me if my company was paying i shouldn't worry about the cost because they have to pay for it no matter waht it is. They took the truck to the other location dropped off some of the crew to beging packing while the truck went back to its warehouse an hour away to unload some of my things to go into storage until it can be put on a truck coming down towards my new home.
It was 5 hours before the truck returned to finish loading the rest of my things. The next day the owner called and informed ne it would be an additional $6,000.00 to have my things delivered and no word was mentioned about the 2nd half of my shipment. There were all kinds of costs not discussed prior to loading and she had 2 hours while we waited for the tow truck to tell me. when i would ask about costs she would say its all based on weight, yetnow I'm being told about costs that had nothing to do with weight that add up to $4000.00!
I told her I did not have that kind of money and that it wasn't fair since she had not told me prior to packing what it would cost. She refuses to deliver my belongings I have no idea where they are. In an act of desperation my siser and brother in law offered to pay the extorsionist the $6,000.00 but wanted to put it on their VISA so they would have protection from the bill increasing since we don't know the status of the shipment they took to the poconos.
The owner told me that her VISA machine was broke and that to have my things delivered I must wire the money into her account. This was a 4:30 on a Friday afternoon. I am a single mother with an young son. We are in a new place i have just started a new job and everything we own, clothes, shoes, furniture, etc are with this company.
They won't return phone calls and hang up on me when I demand explanation of charges. I have since found out that they are operating with out a license as their lissence was revoked on July 19th. They have taken everything i own and will not give it back if I don't pay them what they want and how they want it paid. The law says that they have to deliver and that I am required to pay the estimate plus 10%.
I gave them $3,000.00 on a $2,700.00 estimate. The law says I should have 30 days to pay any remaining balance but I am to have my things delivered. PLEASE HELP!!!!!
Elizabeth
Fairfax, Virginia
U.S.A.
Click here to read other Rip Off Report list of other Moving Companies
Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer
7 Updates & Rebuttals
Elaine
EAST STROUDSBURG,Pennsylvania,
U.S.A.
Did you receive your belongings back??
#2Consumer Comment
Tue, December 06, 2005
Hi Elizabeth I was wondering if you have ever received your belongings. I also am a victim of Signature. I have not seen all my belongings since 7/31/05. The company now claimed bankruptcy. I had to retain a bankruptcy attorney to try to obtain a court order for release (if my things are still there). If you received your items, was everything returned?
Elaine
EAST STROUDSBURG,Pennsylvania,
U.S.A.
Did you receive your belongings back??
#3Consumer Comment
Tue, December 06, 2005
Hi Elizabeth I was wondering if you have ever received your belongings. I also am a victim of Signature. I have not seen all my belongings since 7/31/05. The company now claimed bankruptcy. I had to retain a bankruptcy attorney to try to obtain a court order for release (if my things are still there). If you received your items, was everything returned?
Elizabeth
Fairfax,Virginia,
U.S.A.
Signature Van Lines of Scotia PA defies federal court order
#4Author of original report
Mon, September 13, 2004
Last Friday a federal court in Virginia ordered an injunction against Signature Van Lines. Per the order Signature had 24 hours to return my household goods to me. It has been over a week and Signature has not responded. They gave the location of storage units in North Carolina and Pennsylvania but not the unit numbers. The owner is being difficult and does not return calls. I have moving companies in both states waiting for information so they can get my things. The owner of signature said she would mail the key and information on the unit in North Carolina but then called and said she did not mail the key. She is stalling now by saying she needs to get a release form signed and the person to sign it wasn't in the office today and may not be in tomorrow. These people at Signature are bad news and must be stopped. The attorney General's office in PA has told me that I am just one of several complaints filed against them. When will this nightmare end???
Debbie
Bartonsville,Pennsylvania,
U.S.A.
I think I know where your belongings are
#5UPDATE EX-employee responds
Wed, September 01, 2004
Elizabeth, the last I knew, your belongings were put into a storage unit in Durham, NC. As far as I know, your belongings are sitting there. If you would like, you can forward this info onto your attorney's to look into. Like I said before, anything I can do to help you, I will.
Debbie
Bartonsville,Pennsylvania,
U.S.A.
They haven't dissappeared, they moved to a new location
#6UPDATE EX-employee responds
Wed, September 01, 2004
Elizabeth, don't worry hun, you will get your belongings back. It may take time for the law to handle it as these 2 women think they can rip off the world and laugh all the way to the bank! Their new address is 10 Industrial Park Drive Mt.Pocono, PA 18344 and the phone number is (570)895-4500. I am working now to try to put these crooks out of business, as I am also a victim of their shady practices. I worked there for exactly one week, just long enough to help them get situated in the new office, and find out the dirt on them, and they fired me. I have since learned that they are not only robbing the customers, they are also robbing the employees as well. I am fighting now to get my paycheck from them. They refused to give it to me. If I can be of more help to you, please let me know, I would be more than happy to help sink this sickening ship! Oh and Elizabeth, as far as them telling you that the credit card machine is broken, how do you break something you don't have! They were calling into a credit card company to process all the charges, and it has since been closed out because they were fraudulently charging peoples credit cards for these padded bills of laiding!
Elizabeth
Fairfax,Virginia,
U.S.A.
Signature Van Lines of Scotia, PA still has my belongings
#7Author of original report
Mon, August 16, 2004
It's been three weeks since signature Van Lines pulled up to my storage unit packed everything I own in the world and drove off. Thanks to the MOVE RESCUE people I have an attorney working on my behalf to get my belongings back but so far Signature Van Lines has not responded. Additionally the Attorney General's office in PA has become involved on my behalf but how do you find a company that seems to have disappeared into thin air? This has been incredibly stressfull for both myself and my young son. We are in a new town in a new home that is completely empty. Everything we own has been taken from us. We wait everyday for news but nothing positive comes. We have no idea where our things are and everyday I'm forced to face the possibility that we may never see them again. How can these crooks get away with this? They were operating without a license when they took my things and were not insured as required by law. I paid them what the law requires that I pay them to deliver my things yet I still don't have them. They are committing extortion and theft of property yet the Department of Transportation suggests I pay them the extortion and sue them later!!!!!! Someone please explain to me how law enforcment can not make them give me my belongings!!!!!!! I can't afford the extortion money!!!
Sharon
Alexandria,Virginia,
U.S.A.
please contact me
#8Consumer Suggestion
Thu, August 05, 2004
Elizabeth, please email to [email protected], and have them give you my email address. I might be able to give you some suggestions on how to get your load released from hostage.
