- Report: #150215
Complaint Review: Signwarehouse.com - Denison Texas
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Signwarehouse.com
signwarehouse.com Denison, Texas, U.S.A.
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Signwarehouse.com Kept money promised to return, ripoff Denison Texas
Bought Creation HK cutter from them in Jan 2005. After 4 months finally got a human being on the phone (the only ones who answer the phone are the sales guys) tech and cust service do not answer. They finally agreed that it needed to be replaced (was defective).
They were supposed to trade it in to an upgraded Lynx for $600 upcharge. They sent ANOTHER HK and WILL NOT RETURN THE MONEY! Every person says they will handle it, just send such and such, I send it, then they disappear and I have to start over again. Am on sixth person and now SHE won't return calls! Also be careful when buying supplies... ordered AVERY brand vinyl and got no name cheapy brand instead.
Paul
Garner, North Carolina
U.S.A.
They were supposed to trade it in to an upgraded Lynx for $600 upcharge. They sent ANOTHER HK and WILL NOT RETURN THE MONEY! Every person says they will handle it, just send such and such, I send it, then they disappear and I have to start over again. Am on sixth person and now SHE won't return calls! Also be careful when buying supplies... ordered AVERY brand vinyl and got no name cheapy brand instead.
Paul
Garner, North Carolina
U.S.A.
5 Updates & Rebuttals
Paul
Clayton,North Carolina,
U.S.A.
Done what your company wanted several times
#2Author of original report
Wed, August 10, 2005
Sent the photos FOUR TIMES. Not MY problem if your company keeps "losing" them. No worries, report going to Texas AG office in the morning.
John Donnelly
Denison,Texas,
U.S.A.
Offer still stands
#3UPDATE Employee
Tue, August 09, 2005
I am not sure whom Tony is as I have been dealing with Paul. Our offer to refund still stands if someone sends me the requested "time stamped" photos. If they can send digital photos via e-mail and we validate the claim, I will refund within 24 hours. If they cannot send them electronically, I will even reimburse the Fedex charge if you overnight them. Without those photos, I have no suporting documentation to refund.
Tony
Garner,North Carolina,
U.S.A.
Where's the prez?
#4Consumer Comment
Tue, August 09, 2005
Every flunky I talk to promised me that if they couldn't handle the problem that I would get to talk to the president of the company, Chris Grip. So far that hasn't happened either. And it would be nice John if you would answer your phone...
Tony
Garner,North Carolina,
U.S.A.
Comptroller threatened to sue me
#5Consumer Comment
Tue, August 09, 2005
Update: Already sent many photos and other info needed... employees lose them and then won't return calls and then I'm bounced to the next flunky. Comptroller threatened to sue me for "slander". We shall see how this goes. Filing report with Texas AG tomorrow.
John Donnelly
Denison,Texas,
U.S.A.
Controller
#6UPDATE Employee
Mon, August 08, 2005
Simply asked the customer to send time stamped photos of the unit he currently has in possesion and,if we made mistake, we would gladly refund. Customer said they already mailed in photos and would not do so again. We cannot refund without proper proof. As for Avery vinyl - no record of this complaint from customer and computer system shows proper material was sent.
