- Report: #1241662
Complaint Review: Silverleaf Resorts - Nationwide
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Author Confirmed
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Silverleaf Resorts
Nationwide, USA
Phone:
8884760991
Web:
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Silverleaf Resorts, The Villages, The Cabins, Lake of the Pines, Discriminates against the disabled and handicapped. Commits fraud through bait and switch. Nationwide
We are diamond members, the highest membership one can get. We are entitled to the Presidential and Ambassador units with their perks. I am in a wheelchair. The last 3 times we have called and made reservations, we have told them this, and told them we need at least a presidential due to it being big enough for the wheelchair and power chair. We make our reservations 2 weeks out, as they won't allow any farther out.
Four years ago, we arrive, they claim they have none available and try to put us in a regular cabin, stating they are handicap accessible. We go to the unit, go inside, the doorways inside are to small to get into the bathrooms and bedrooms. There was no room to maneuver due to the furniture. They put us in a hotel for the night til the proper unit was available.
Three years ago, the same thing happened, and this with confirming the presidential unit the day before. Again, they tried to put us in a regular cabin. After arguing and waiting for 5 hours, they gave us the proper unit.
It happened again tonight, and this time we had confirmed the day of, the day before, and the day before. They go into double talk, saying you can not reserve a unit, you are just confirming a spot. Bullshit. I am in a wheelchair, and told them. They keep bait and switching us into smaller units. We pay the extra high fees, and get bull crap. They then argue that we never specified a need for a "mobile assist" unit. What do they think "wheelchair means."
I am planning on filing criminal bait and switch charges, then civil discrimmination charges on them.
