RIPOFF, I have called 1-800-711-8357 for the past three days and cannot reach anyone. I finally got another number from the automated machine 1-800-709-2216, same thing, no one to respond. They have not sent me my vacuum and it has been 12 weeks. Their ad said it would be shipped 4-6 weeks. They are liars and I will be reporting to credit card their fraud.