- Report: #1307094
Complaint Review: Skin Optics - Internet
-
Author Not Confirmed
Why?
Skin Optics
Internet, USA
Phone:
(888) 612-8019
Web:
http://skinopticscream.com
Categories:
Business Rating:
(0)
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Skin Optics Eyessentials Other sites:http://skinoptics.nethttp://skinoptics.org Fraud, theft, dishonest, rude, misleading, product didn't work, scam Internet
I was so excited to receive my Skin Optics order because of the claims they made. I even ordered the eye cream because I really had high hopes for this company. Not only did the product not work, it broke out my skin and took over a week to arrive. So when I called to cancel they told me that I would be charged and that if I read the agreement terms that it stated the free trial started as soon as I placed the order. (At 11pm) Ummm misleading? Yes, big time.. I asked if their agreement terms (which are not easy to find) inform the customer that they will only have the product for 4-5 days to try and not the 2 weeks like they falsely lead you to believe? (Not that I could have even made it the full 2 weeks because of what it did to my skin.) Either way I still felt extremely lied to. On top of that the 2 customer service reps that I spoke to were extremely rude! I was shocked. I have never in my life talked to people so rude. One of the reps even told me that if I was thinking about taking things further that I should know that they have the best lawyers around and have a 99% track record for winning cases.. Umm really? What is wrong with you people? That took me back to when growing up kids automatically would jump to the "I'm going to sue you if you don't agree with me" days.. It was pretty disgusting.. Finally after dealing with each of their lack of professionalism and also attempting to make this situation my fault they finally said that they would give me a 50% refund. Fine.. sure.. At that point I was just done. So I agreed. Well here it is over 2 weeks later and I still haven't been refunded for my Skin Optics order. I did receive my refund for the eye serum, but still nothing on the face cream. I feel like I was not only lied to, but stolen from as well and then treated like I was trash. STAY AWAY from these people! If they are not a scam, they are the closest thing to a scam that I have ever personally dealt with. I have done more product trials than I can count try see what new products are out there. Not once have I ever been treated so poorly by a company like I was from Skin Optics..
