- Report: #1481830
Complaint Review: Skinny Me Chocolate - Austell Georgia
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Skinny Me Chocolate
7800 The Bluffs Austell, 30168 Georgia, United States
Web:
www.skinnymechocolate.com
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Skinny Me Chocolate Did not cancel order as instructed and which they agreed to do. Now, billing me for more. Austell Georgia
They posted an offer for free candy on Facebook. Only have to pay shipping of $4.95. I went to their offer and chose it. Then, another page popped up for reduced price truffles. Clicked them and decided to cancel them on the order page as to not pay for them. Went to the order page and there was NO WAY to eliminate anything!
I called to cancel my order as there was no way to stop order or delete any of the products I had 'chosen.' I was told it had already been posted, but they would cancel it for me and I could just reorder the 'free' candy offered (pay shipping only, $4.95), with which I was fine. That was on June 27th.
On July 3rd, two boxes from them arrived for me. One was for the original order and the second one was for the free bag of candy, as offered on FB. On July 5th, I emailed them to complain. Received an email in reply telling me I had to call them to handle it. I did and was assured that it would all be handled. I asked for a free return label and was told the did not accept returns! I asked what to do with the chocolate. Was told to do anything I wished! No charge to be made. I also instructed her to be sure that any and all additional orders would be cancelled immediately, that I did not ever want anything else from the. I was assured that cacellation would be immediate.
Now, Capiital One has called them and been told that I never cancelled anything and did not return the candy!!!!! LYING IS WRONG AND I AM NOT MISTAKEN! I am calling S.C. Consumer Protection first thing Monday morning and registering a serious complaint. Also seeking legal action against them.
