- Report: #1402681
Complaint Review: Skinny Me Chocolate - Austell Georgia
Reported By:
LinnieL1 -
Swansboro, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Skinny Me Chocolate
7800 The Bluffs--Suite C Austell, 30168 Georgia, USA
Phone:
855-354-6917
Web:
skinnymechocolate.com
Categories:
Business Rating:
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Skinny Me Chocolate Good Chocolate but a rip off to returns Austell Georgia
I received 2 packages of Skinny Me Chocolates in the mail today. My husband was very unhappy & has threatened to destroy my computer if this ever happens again. Our account has been billed around $160 for 4 boxes of Skinny Me Chocolates. The first 2 boxes which were samples & 2 more on "subscription". Which I was not aware of.
I called Skinny Me Chocolates when the packages arrived because I had sent an email on their site requesting that nothing more be sent. I spoke to an agent named Brittany who was not at all helpful. She informed me that I could not send the candy back but they could give me a 20% discount on my order.
I told her I was a 69 year old senior on a very fixed income & there is no way I could afford the chocolate. She stated she was sorry but there was nothing she could do except give me a 20% discount on the bill. That really doesn't help me with these very overpriced chocolates. Oh....I forgot to mention that the first 2 boxes I was sent (I only ordered one) were supposed to be free samples. Is there someone who could help me fix this & get my money back.
1 Updates & Rebuttals
SMC Corporate
Scottsdale,Arizona,
United States
Resolution
#2UPDATE Employee ..inside information
Thu, September 28, 2017
I apologize for your treatment from our call center. We would like to help resolve the situation. Please email us at management@skinnymechocolate or help@skinnymechocolate.com. Make sure to mention your complaint on RipOffReport.com and your account will be escalated to our management team. We look forward to serving you.
