- Report: #1443001
Complaint Review: Skinny me chocolate -
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Author Confirmed
Why?
Skinny me chocolate
United States
Phone:
18553546917
Web:
Skinnymechocolate.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Skinny me chocolate Sent the wrong product, bad customer service, wouldn’t refund Internet
I Placed an order for 3 products. It took a over a month to get, and the most expensive item had been replaced by a different product that I had no interest in. I called customer service, and the woman told me the product was on backorder, and she would put a note to send a new box as soon as they were available, and a tracking number would be emailed. A month went by with nothing. I called them back and again was told that they were on backorder, but the box would be sent as soon as they were available. Several weeks with no response. I emailed them and threatened to contact the better business bureau and post my review on social media if satisfactory compensation were not made. An email was sent saying the product was on backorder but my order would be sent within a week, and a confirmation email would be sent. A week later, nothing. I gave it a few days then contacted them again by email. The response was an email informing me that my package had been delivered months before.
