Jen
Eatontown,#2Author of original report
Mon, May 12, 2008
I posted this update a while back and realized Rip Off Report didn't let it go through - so let's try again. Skype came through by the end of February. They really need to have a customer support line, even if they need to cover the expense of it by charging a fee. It's a powerful tool with a lot of potential and I would hate to see the lack of communication and business structure make the crumble and fall. I think that the on-line approach without disclosing how the "pros" fit into the SKYPE organization is a bad move. As a business owner I want to know who I am dealing with and make sure my time is respected. No more, no less. I tried other services in the interim during their outage and they weren't that much better and the reliability was non-existent. Vonage has them all beat, but SKYPE is growing and has definite potential for the on-line communication industry.
Jen
Eatontown,#3Author of original report
Mon, April 21, 2008
Issue resolvd. Service is working properly after their hack. Thankfully their hasn't been a need for customer service. I'm satisified, however, I worry that Skype needs some solid Business Plans and structural changes to survive and grow as a solid organization and competitor in the VOIP Industry. I really think it is not in the best interest of an organization to avoid in person customer interaction. But for the price of $3.00 a month, you can't complain - you get what you pay for.
Jen
Eatontown,#4Author of original report
Thu, March 20, 2008
With my ongoing diligence, Skype restored service, but never gave the $15 credit they promised for the calls billed individually in error. So far, it's been about 4 weeks with no outages and no service interruptions. If you are technically saavy enough to solve your own issues independently, this is a service I would recommend. But don't count on human contact, courtesy, or even timely response from their emails. No way to talk to them directly to get information or resolve any issues. But at $3 a month - you get what you pay for.