- Report: #551168
Complaint Review: Sleepys Mattress Company - linden New Jersey
Reported By:
laura -
clark, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sleepys Mattress Company
edgar road l linden, 07036 New Jersey, United States of America
Phone:
800-sleepys
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sleepys Mattress Company has delivered 5 defective mattresses since 08/08 and will not refund or upgrade and is chargeing 100.00 for delivery of replacment! linden, New Jersey
i purchased a mattress from sleepys in aug 08. by sept 08 it was "rippled" on top. they sent an inspector who agreed it was defective. they told me i had to pay a 100.00 deliv fee for the replacement. i argued with them so the "waived" it. after 1-2 months the same thing happened. had another inspection with the same results again i was told i was responsible for deliv fee. i screamed until the agreed to shut me up. then again the same thing, another inspection another defective mattress...i was told to contact simmons which i did. they said they would call the sleepys rep..no respnse...got another replacement...surprise...it happened again...another inspection...another mattress...now its jan.2010 and i have yet another defective mattress and sleepys still will not compensate me via and upgrade at their expense and or a refund and again i am expected to pay 100.00/delv for a replacement of a mattress that is defective for the 5th time..and their cust serv reps are rude and obnoxious..i've been screamed at, called a b tch and hung up on. when i asked for a coporprate number i was laurtold there wasnt one...i found it on line myself. at this point i am contacting the bbb and all my local news channels...ie"help me howard".."shame on you"..etc..shame on you sleepys!!! professionals u r not!!!
1 Updates & Rebuttals
Cathy Sable
Hicksville,New York,
USA
Here to Assist
#2UPDATE Employee
Mon, January 11, 2010
Hello Laura, my name is Cathy from Sleepys Customer Service Department. Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at [email protected] and reference the customer code on your purchase invoice, so I may provide you with some assistance.
Sincerely,
Cathy Sable Sleepys, LLC
