- Report: #318576
Complaint Review: Sleepys - Bethpage New York
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Sleepys
175 Central Ave S Bethpage, 11714 New York, U.S.A.
Phone:
800-7533797
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Sleepys Refuses to change defective mattress, started sagging within ONE MONTH Bethpage New York
3 years after I bought my previous mattress which delivered its moneys worth, me & my wife decided to get another mattress. Since we both have sensitive backs we decided to purchase something that would last longer than 3 years. We went to Sleepys after trying out a few mattresses we short listed a Simons mattress for $700 with a 10 year warranty & Sealy mattress for $450 with 3 year warranty. We really liked the Simons for its feel but were hesitant because of the price tag. The salesman was all supportive of the pricier offering & said that the extra money is worth it as you will get a 10 year warranty & it will stay nice & firm for a very long time.
We order it & it arrives promptly on Jan 11th. Within few weeks the mattress started to sag & we started getting back aches. The sag was as much as the 3 yr old mattress that I owned prior to this. All this within a month of purchase!!
On Feb 15th I call Sleepys & logged a complaint & I was told an inspector would come over & take a look. After numerous calls back & forth with the inspection company they show up on March 7th. I called Sleepys on March 17th & they told me that my clain is denied as the sag is not 1.5 inches. I insist that the sag is getting worse by the day & our backs are aching beyond control & I was told I can get a second opinion, but only 60 days AFTER the initial inspection! I told them that I dont want a refund, just another mattress as the sag is really hurting our backs. I was denied even that.
This is a total rip off for a mattress that they claim to have a 10 year warranty on. They sold me a defective mattress & refuse to honor their warranty.
I am going to have to consult a lawyer regarding this.
NEVER EVER WILL I BUY FROM THEM AGAIN & I WILL MAKE SURE THAT I CONVINCE WHOEVER I KNOW TO NOT BUY FROM THEM.
Ab
Edison, New Jersey
U.S.A.
We order it & it arrives promptly on Jan 11th. Within few weeks the mattress started to sag & we started getting back aches. The sag was as much as the 3 yr old mattress that I owned prior to this. All this within a month of purchase!!
On Feb 15th I call Sleepys & logged a complaint & I was told an inspector would come over & take a look. After numerous calls back & forth with the inspection company they show up on March 7th. I called Sleepys on March 17th & they told me that my clain is denied as the sag is not 1.5 inches. I insist that the sag is getting worse by the day & our backs are aching beyond control & I was told I can get a second opinion, but only 60 days AFTER the initial inspection! I told them that I dont want a refund, just another mattress as the sag is really hurting our backs. I was denied even that.
This is a total rip off for a mattress that they claim to have a 10 year warranty on. They sold me a defective mattress & refuse to honor their warranty.
I am going to have to consult a lawyer regarding this.
NEVER EVER WILL I BUY FROM THEM AGAIN & I WILL MAKE SURE THAT I CONVINCE WHOEVER I KNOW TO NOT BUY FROM THEM.
Ab
Edison, New Jersey
U.S.A.
5 Updates & Rebuttals
Ab
Edison,New Jersey,
U.S.A.
Sleepys resolved the issue
#2Author of original report
Thu, November 06, 2008
After I contacted the NJ department of consumer affairs, Sleepys offered me an in store credit for the purchase price for my mattress. The lady who sent the offer was very nice & actually gave me a new mattress at the same discounted rate as the previous mattress which turned out to be the same price so I didn't have to pay anything, all I had to do was to pay for the box spring. Best of all, they asked me to keep the old mattress. Been a few months since I have had the new mattress & I am quite happy with it.
Hunebe
Long Island City,New York,
U.S.A.
Similar problem
#3Consumer Comment
Wed, July 02, 2008
I have had a problem almost identical to yours please let me know what lawyer you have used as I would like to sue them as well. My mattress was almost 3,000.00 and I have been sleeping for months on a blow up mattress in the living room. They sent an inspector that said that I did not qualify for a refund as well. Please contact me with any info you get. I am filing with NJ's better business and I know that they have already gotten lawsuits. Thanks my name is melissa
Deana
Bethpage,New York,
U.S.A.
here to assist
#4UPDATE Employee
Wed, July 02, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
Deana
Bethpage,New York,
U.S.A.
here to assist
#5UPDATE Employee
Wed, July 02, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
Deana
Bethpage,New York,
U.S.A.
here to assist
#6UPDATE Employee
Wed, July 02, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
