- Report: #283108
Complaint Review: Sleepys - Internet
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Sleepys
sleepys.com Internet, U.S.A.
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Sleepys Big pain in my back New York New York
I purchased a Serta Perfect Sleeper queen size bed and box spring in 8/2005 from Sleepys, New Hyde Park, NY. The cost was almost $ 1000.
Slowly the mattress got weaker and now has lumps and hard spots. This defect is very uncomfortable and painful.
I notified Sleepys and they sent an inspector. He took photos and stated the sag was only 7/8 " and not bad enough to replace . I told him the hard spots
could not be seen by the sag test but could only be felt while laying on the bed. He stated that he would make a note of that fact.
About 3 weeks later I contacted Sleepys and they stated that they could not do anything since they and the manufacturer will only act if the sag is over 1 1/2 ". I then contacted Serta and they also agreed.
The fact that this mattress i and coils is obviously defective has no bearing on my complaint. If the plush padding was removed from the bed the sag of 1 1/2 'would absolutley be seen.
Why should I suffer with this defective mattress especially after paying almost $1000. Sag or no sag this bed is painful !!!
I will never shop at Sleepys or buy a Serta Imperfect bed again.
I am filing a compaint with the Federal Trade Commission and other Federal ,
State and City(NYC) agencies .
Kerry
NEW HYDE PARK, New York
U.S.A.
Slowly the mattress got weaker and now has lumps and hard spots. This defect is very uncomfortable and painful.
I notified Sleepys and they sent an inspector. He took photos and stated the sag was only 7/8 " and not bad enough to replace . I told him the hard spots
could not be seen by the sag test but could only be felt while laying on the bed. He stated that he would make a note of that fact.
About 3 weeks later I contacted Sleepys and they stated that they could not do anything since they and the manufacturer will only act if the sag is over 1 1/2 ". I then contacted Serta and they also agreed.
The fact that this mattress i and coils is obviously defective has no bearing on my complaint. If the plush padding was removed from the bed the sag of 1 1/2 'would absolutley be seen.
Why should I suffer with this defective mattress especially after paying almost $1000. Sag or no sag this bed is painful !!!
I will never shop at Sleepys or buy a Serta Imperfect bed again.
I am filing a compaint with the Federal Trade Commission and other Federal ,
State and City(NYC) agencies .
Kerry
NEW HYDE PARK, New York
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
HERE TO ASSIST
#2UPDATE Employee
Tue, November 20, 2007
Good morning, my name is Melissa and I am a Customer Relations Representative at Sleepy's Inc. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's Inc.
