- Report: #375881
Complaint Review: Sleepys - New York New York
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Author Confirmed
Why?
Sleepys
136 Delancy Street New York, 10002 New York, U.S.A.
Phone:
800-753-3788
Web:
N/A
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Business Rating:
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Sleepys Ripoff & Rude Employees New York New York
After purchasing a mattress from sleepys I have realized the scam that is going on with them. You go into a store to LOOK at a mattress and within 5 seconds a salesman is hounding you. Then you choose a bed you like and they offer you one that is just as good. Why would they do that Oh I know they make a larger profit on the unbranded ones, and the salesman gets a larger commission. Within 10 minutes you are sitting in the chair buying a mattress that you really only wanted to look for. You have no clue what is comming but it is being delivered without your knowledge by the end of the week. Then of course you get it and realize it is totally different then the one you ordered, and that one doesnt even exsist anymore, so when you want to exchange it for the correct one it cost you additional monies and they call it a comfort exchange. How funny they make more money on the same sale, so really were is the discount they supposeedly gave you.
OK so now you go back to the store to complain about the mix-up which they already now is going to happen, and your salesman trys to tell you he gave you the right one, in front of the "District Manager", who has no clue what his job really is. So you speak to the salesman when he tells you wait I will be back in five minutes and he goes to the back of the store and pulls a matteres in front of him and starts praying. What kind of store is this I dont understand is it a mosque or a matteres store. Offended, yes I was, and when he returned I was told I had to pay an additional $640. Well what a deal he prays and charges more what a business.
So here is where I am know with a mattress that is killing my back which I cant return but can comfort exchange for $640, when in reality it was never the one I purchased because they don really have that one.
I did find one which seems good but how can you tell if a matteres is comfortable for 1 minute of lying on it?????? This is what they dont understand upon numerous other things.
Lola
BROOKLYN, New York
U.S.A.
OK so now you go back to the store to complain about the mix-up which they already now is going to happen, and your salesman trys to tell you he gave you the right one, in front of the "District Manager", who has no clue what his job really is. So you speak to the salesman when he tells you wait I will be back in five minutes and he goes to the back of the store and pulls a matteres in front of him and starts praying. What kind of store is this I dont understand is it a mosque or a matteres store. Offended, yes I was, and when he returned I was told I had to pay an additional $640. Well what a deal he prays and charges more what a business.
So here is where I am know with a mattress that is killing my back which I cant return but can comfort exchange for $640, when in reality it was never the one I purchased because they don really have that one.
I did find one which seems good but how can you tell if a matteres is comfortable for 1 minute of lying on it?????? This is what they dont understand upon numerous other things.
Lola
BROOKLYN, New York
U.S.A.
1 Updates & Rebuttals
Deana
Bethpage,New York,
U.S.A.
HERE TO ASSIST
#2UPDATE Employee
Tue, October 28, 2008
Good afternoon, my name is Melissa and I am a Customer Relations Representative at Sleepy's LLC. It has been brought to our attention that you filed a complaint online and we would like to offer assistance to you. I understand this is a public website and ask that you contact me directly at [email protected] and provide your account information so we may further address your situation. We look forward to hearing from you, so we may expedite resolution to your situation. Regards, Melissa Sleepy's LLC
