- Report: #811139
Complaint Review: Smart Service - Lewis center, oh, 43035 Internet
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Author Not Confirmed
Why?
Smart Service
8774 cotter st! Lewis center, oh, 43035, Internet, United States of America
Phone:
888-518-0818
Web:
www.myservicedepot.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Smart Service My Service Depot Faied to provide functional product in timely manner then refused to honor return policy b/c of time frame Myservicedepot.com, Internet
Horrible experience trying to get product to work on virtual server. We paid over $5k and the program crashed multiple times and every time we had expensive setbacks as we lists all data and had all our technicians iPads freeze Uup in the field. I called the president of the company, Skip Stringfield and expalained that the program was not a good fit for us because it kept crashing. He said I was 4 weeks outside my electronically signed agreement and no refund ($0) would be refunded. I fought him and explained the situation.
He GRACIOUSLY allowed that his people had spent $2,600 worth of labor setting me up with the software and would therefore offer me about $2400 in return. He said he had an excellent legal team and if I wanted to sue him, I was welcome to do so. I have never sued anyone before, but Skip is probably right, I would never see a dime if I tried to sue. So once again the little guy gets shafted by the big guy, and he is not remorseful at all that I am a diss appointed customer. So I am writing reviews wherever I can to warn people. What saddens me is that a company like this would treat a new customer so badly. Shame on you Smart Service.
He GRACIOUSLY allowed that his people had spent $2,600 worth of labor setting me up with the software and would therefore offer me about $2400 in return. He said he had an excellent legal team and if I wanted to sue him, I was welcome to do so. I have never sued anyone before, but Skip is probably right, I would never see a dime if I tried to sue. So once again the little guy gets shafted by the big guy, and he is not remorseful at all that I am a diss appointed customer. So I am writing reviews wherever I can to warn people. What saddens me is that a company like this would treat a new customer so badly. Shame on you Smart Service.
1 Updates & Rebuttals
Anonymous
Lancaster,California,
USA
Issue Resolved
#2Author of original report
Wed, December 28, 2011
Skip called me back on the phone and indicated that he would be happy to resolve the issue. The posts have been removed or addressed, and he will refund me my money. Thank you for your prompt attention to this matter Smart Service. Skip has agreed to a full refund if I would address the reviews on-line.
Again, thank you for resolving this matter.
I have no further problems with Smart Service as of this time.
