- Report: #1294721
Complaint Review: SmartFax.com - Canton Michigan
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Author Confirmed
Why?
SmartFax.com
42255 Chase Dr Canton, 48188 Michigan, USA
Phone:
(877) 762-7815
Web:
smartfax.com
Categories:
Business Rating:
(0)
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SmartFax.com Cancellation - They Never Cancel Canton Michigan
I wish I researched SmartFax. I've gotten burned!! I used them for a while, everything was ok, until my credit card expired. I went to the website after getting the reminders that my card was expiring, and I put in the new expiration date, which was all that was changing from my card. Well something didn't work, and I couldn't do it online. I sent in a "help ticket". And a few days later I received an email to call customer service. So I called their customer service and they said my new card didn't work. I didn't understand that, maybe my bank knew something about them that I didn't, and I should've gotten the hint. So I said if you can't charge my card, then I'm going to have to find a new company. Well, they said "sorry call your bank..."They locked me out of my account, and I went to a different company. Well a few weeks later....BAM!!!
My account gets charged for TWICE the amount that the autowithdraw was authorized. So I call them and say: "Why did you charge my card, when you told me you were unable to do so?" Then I'm telling him, why so much. They tell me, because I have a lot of data in my account, and I need to delete it! I THEN say, I've BEEN LOCKED OUT OF MY ACCOUNT!! He says, well "I'm sorry." I say refund my money. He tells me about their "no refund" policy. I'm irate, but I'm like, cancel my account! They send me an email that my account is cancelled. But THEN!! A month later....THEY CHARGE ME AGAIN!!! FOR ALMOST THREE TIMES THE AGREED AMOUNT!! Same thing, I have too much data, and I have to delete some of the old files. I've BEEN LOCKED OUT OF MY ACCOUNT FOR 3 MONTHS!!! This place is a scam!! Big SCAM!!
