- Report: #1300623
Complaint Review: Smartfax.com - Internet
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Author Confirmed
Why?
Smartfax.com
Internet, USA
Phone:
877-762-7815
Web:
www.smartfax.com
Categories:
Business Rating:
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Smartfax.com smartfax.com SCAM that you can not cancel! Internet
I signed up fro the free trial option of Smartfax.com for a client of mine that needed fax services and their fax line was not working. I did not have time to work with someone for the billing portion, so I just added it to my card (figuring we could change the card later). After getting it set up and operational we found a service that was half the price and double the number of faxes so I set them up with an account on the other users site (this time with thier billing information). When I went to Cancel the SmartFax it was Crazy. They walked me through a series of prompts and questions. After filling all this out it gave me a screen that said a button should appear shortly and if it did not then I would have to call the 800 number they provided. Of course it never showed up, so I had to call the number. This linked me to a call center in India with the RUDEST person ever. I gave him the faxe number and then he told me to hold on while he processed my cancelation. after 5 min on hold he came back on and asked me to varify the last 4 of the dredit card number. I gave it to him and he told me to hold on again while he processed the cancelation. I am not sure what he did during the first 5 min, but they put you on hold to see if you will get frustrated and just hang up. This way they will not have to cancel anything. I was placed on hold for several times and then he finnally provided me with a cancelation number. He said he was going to email me a confirmation and I never received anything. Ihave read several scam reports where they have kept billing, so I am going to cancel my card and have it reissued. DO NOT USE THIS SITE!!!!!
