- Report: #441994
Complaint Review: Smartshare Resort Properties Inc. - Seattle, Bellevue Washington
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Smartshare Resort Properties Inc.
515 116th Ave NE #203 Seattle, Bellevue, 98004 Washington, U.S.A.
Phone:
800-338-2900
Web:
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SmartSmartshare, Resort Properties, Inc. sneaky, tragic, fast-talker, schmoozer, condesending Seattle Washington
Long about November 2007 I found a "great" deal on purchasing points from a consolidator company - "SmartShare". Marc Talley was the man who I initially talked with who assured me this was the best way to go to purchase extra points for WorldMark. After all, WM was just looking to make the big bucks, etc., etc...
That should have been my first clue. But no, I got sucked into it all. It took 2 months to get initial payment taken care of. Then the 'wait game' started. I kept checking my account to see if points were transferred or availabe. I called & spoke to Marc, but he wasn't there -- some business trip to CA. His assistant told me it was all in play. Hmmm, I wasnt to speak to Marc when he returns." was the message I left.
Three or four days later, I got a hold of Marc, who assured me that it was all good. There was a little hold-up with the account on Trendwest (now owner of WM) side.
After months of emails & calls to both SmartShare & WM, I called Marc & gave him the ultimatum "I want my $$ back and out of this contract -- and I have 2 words for you ' Attorney General & BBB'..." The we began the reversal process.
FOr the next 5 months, I KID YOU NOT, I spent every week on the phone with Marc OR WM, or both to get this whole mess transferred. Apparently the previous owner had jacked up a bunch of reservations on the account & didn't pay; and it looked as tho I was the now owner & stuck with the bill! I had to pay dues fees in order to get it transferred back... Countless hours were spent on the phone & tracking conversations on email about this whole situation... this is just an example:
"Mr. Marc Talley
As discussed on the phone a moment ago you verbally agreed to do a reconciliation of ALL funds given to you for services/products not rendered after 5 months time. WorldMark has sent me the following response as evidence that this was not the smoothest transaction & it behooves the both of us to conduct a speedy resolve. You know I am not a happy camper at this point in time."
During the whole fiasco, Marc would consistently try to be the good guy & fast talk his way into having me keep the account. [He even sent me vacation pictures... what a weirdo!] Then he wouldn't follow his promises of contacting me back. Their office wouldn't return emails or calls.
In November of 2008 - within days of the 1 year mark, I got my $$ back - less the transfer fee or $115 - can U believe it??? -- and the quarterly dues I was forced to pay.
KRAZY upon KRAZY... two months later I received an email notice of their "New Inventory"!
My advice -- STAY AWAY FROM SMARTSHARE IN BELLEVUE, WA & the fast talking of Mr Talley.
Canewesaythat
Seattle, Washington
U.S.A.
That should have been my first clue. But no, I got sucked into it all. It took 2 months to get initial payment taken care of. Then the 'wait game' started. I kept checking my account to see if points were transferred or availabe. I called & spoke to Marc, but he wasn't there -- some business trip to CA. His assistant told me it was all in play. Hmmm, I wasnt to speak to Marc when he returns." was the message I left.
Three or four days later, I got a hold of Marc, who assured me that it was all good. There was a little hold-up with the account on Trendwest (now owner of WM) side.
After months of emails & calls to both SmartShare & WM, I called Marc & gave him the ultimatum "I want my $$ back and out of this contract -- and I have 2 words for you ' Attorney General & BBB'..." The we began the reversal process.
FOr the next 5 months, I KID YOU NOT, I spent every week on the phone with Marc OR WM, or both to get this whole mess transferred. Apparently the previous owner had jacked up a bunch of reservations on the account & didn't pay; and it looked as tho I was the now owner & stuck with the bill! I had to pay dues fees in order to get it transferred back... Countless hours were spent on the phone & tracking conversations on email about this whole situation... this is just an example:
"Mr. Marc Talley
As discussed on the phone a moment ago you verbally agreed to do a reconciliation of ALL funds given to you for services/products not rendered after 5 months time. WorldMark has sent me the following response as evidence that this was not the smoothest transaction & it behooves the both of us to conduct a speedy resolve. You know I am not a happy camper at this point in time."
During the whole fiasco, Marc would consistently try to be the good guy & fast talk his way into having me keep the account. [He even sent me vacation pictures... what a weirdo!] Then he wouldn't follow his promises of contacting me back. Their office wouldn't return emails or calls.
In November of 2008 - within days of the 1 year mark, I got my $$ back - less the transfer fee or $115 - can U believe it??? -- and the quarterly dues I was forced to pay.
KRAZY upon KRAZY... two months later I received an email notice of their "New Inventory"!
My advice -- STAY AWAY FROM SMARTSHARE IN BELLEVUE, WA & the fast talking of Mr Talley.
Canewesaythat
Seattle, Washington
U.S.A.
