- Report: #96560
Complaint Review: Smith Cheverolet Oldsmobile - Kamloops British Columbia
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Smith Cheverolet Oldsmobile
950 Notre Dame Drive Kamloops, V2C6J2 British Columbia, Canada
Phone:
250-377-3302
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Smith Chevrolet Oldsmobile ripoff after the profit they make off the sale of a brand new truck the service is through the windshield with faulty seatbelts Kamloops British Columbia
I purchased a (new at the time)2003 Chev Silverado 4x4 P/U truck from Smith Chev Olds in Kamloops B.C. At the time of purchase a big deal was raised about bringing my truck there for service. The establishment had an Open House to show the new vehicle owners around the re-modelled facility.
I took my truck there for its first service and asked that the seatbelt (passenger side) be checked, fixed, replaced as it is under warranty and it does not work properly (a definate safety hazard). Nothing, no response to the request. I called two days later reponse, "nothing is wrong with it" I did not agree so I talked to Customer service they had me bring it in so another person could look at it and yes, the seatbelt does not work properly BUT the service manager has to OK the ordering of any warranty parts and he is the gentleman that said there is nothing wrong with the seatbelt.
After a long hard debate with the organization I guess they have decided not to return my phone calls nor replace my seatbelt. To this date I have a non working seatbelt in my brand new truck.
Val
Chase, British Columbia
Canada
I took my truck there for its first service and asked that the seatbelt (passenger side) be checked, fixed, replaced as it is under warranty and it does not work properly (a definate safety hazard). Nothing, no response to the request. I called two days later reponse, "nothing is wrong with it" I did not agree so I talked to Customer service they had me bring it in so another person could look at it and yes, the seatbelt does not work properly BUT the service manager has to OK the ordering of any warranty parts and he is the gentleman that said there is nothing wrong with the seatbelt.
After a long hard debate with the organization I guess they have decided not to return my phone calls nor replace my seatbelt. To this date I have a non working seatbelt in my brand new truck.
Val
Chase, British Columbia
Canada
1 Updates & Rebuttals
Mike
Kamloops,British Columbia,
Canada
GM has provided Customer With Free Solution
#2REBUTTAL Owner of company
Wed, July 28, 2004
It has been brought to our attention,that Val our customer has posted a concern against our dealership and we wish to again assure Val that she does not have faulty seatbelts and provide Val with the solution which has already been provided to her. Our service staff have gone to great length to check on Val's seatbelt and have contacted GM Tecnical center in Oshawa, who have confirmed our determination that the seat belts are operating correctly as they are enginered and designed to perform. Val and her mother,who are both large, pull the seatbelt all the way out and then hold the excess in their lap until the belt is latched.In doing this they are telling the seat belt system that there is a child seat in all the seatbelts except the drivers. When the vehicle moves forward the seatbelt "ratchets" in order to secure the base of the child seat which is where Val has a concern and incorrectly believes the seatbelts are faulty. The simple solution is a certified GM seatbelt extention which GM of Canada will provide to Val or any customer that needs additional seatbelt length at no charge to the customer. Val simply needs to contact our dealership or any GM Dealership and the extention belt will be ordered and provided at no charge. If Val wishes she can have this confirmed at any GM dealership in Canada. We trust that this explains the seatbelt design and we look forward to providing Val with the extentions whenever she calls in to place the order. Thank -you Smith Chevrolet
