Complaint Review: SMobile Systems - Internet Ohio

In the interest of full disclosure, I am a current employee of SMobile and was employed with this organization at the time that the original report was filed.  However, we just came across this consumer's report and felt inclined to respond since this user decided to falsify several aspects of the report. 

I cannot speak directly to "Wendy's" problem with our Parental Control and Monitoring application not functioning properly on her device. We do have a staffed technical support team that responds to all e-mail and phone calls.  I cannot speak directly to whether or not "Wendy's" requests for technical support was ever received or not.  We certainly regret that "Wendy's" perception of non-responsiveness may have cost us a customer. 

However, it is very important to underscore the ways that "Wendy" misrepresented some of the information in her report.  "Wendy" attempts to provide an additional source to support her claims that SMobile is a scam company.  In doing so, she references a report written by the "Global Threat Centre" that ends with the statement that they believe that "SMobile to be a scam and purports that it can...." 

The problem with this source is that the Global Threat Centre of which she speaks IS SMOBILE SYSTEMS!  It is appropriately titled the SMobile Systems Global Threat Center.  This is where I fit into the picture.  I, Troy H. Vennon, am one of the Research Engineers that makes up the SMobile Global Threat Center and am the individual that wrote the article that "Wendy" refers to.  This article was posted to our website at http://threatcenter.smobilesystems.com on Sept 11, 2009. 

The article, as it was originally written, discussed a scam that was attracting users by saying the applications could be used to spy on girlfriends, wives, employees, etc.  There are certainly tools that can do this, but this particular article discussed a particular instance in which customers were being duped into purchasing a product that was nothing more than an archive of obsolete bluetooth exploits that wouldn't work on current versions of bluetooth.  Here is the link to the original article as it was posted on SMobile's site:  http://threatcenter.smobilesystems.com/?p=941. 

Where "Wendy's" post declares that the Global Threat Centre has stated that "The Global Threat Centre believes SMobile to be a scam and purports that it can...", the original, UNEDITED/CHERRY-PICKED article states that "The SMobile Global Threat Center believes this particular instance to be a scam and purports..."

"Wendy" cherry-picked and edited an SMobile original article to make it appear that a 3rd party had declared SMobile Systems to be a fraudulent company.  In fact, "Wendy" willfully and purposely misrepresented the statements of the SMobile Global Threat Center.  Not only did "Wendy" change the content of the original article to fit "her" theme, she also left out the largest portions of the article that details what makes the scam a reality.  This would be useful information to the readers of ripoffreport.com, because it would be easy for your readers to understand that the original article that she stole the information from was talking about something entirely different.

We are not sure whether "Wendy" is actually a real customer of our products or not, but I assure you that they are real and they function on every platform that our website says they are able to function.  Simple Google searches for SMobile will reveal any number of news reports of videos featuring SMobile's solutions for securing mobile devices and monitoring children's activities.  SMobile's Facebook and Twitter accounts highlight our partnerships with national and international organizations engaged in protecting families and children from predators.  A very small amount of research would indicate that SMobile is anything other than a scam or fraudulent company. 

SMobile is the world's leader in securing mobile devices.  It saddens us that we might have failed just one customer and that they were unable to get out product to register to our servers and provide the peace of mind that "she" was looking for in securing her mobile devices.

We must, however, look at the lengths that "Wendy" went to in order to impune our reputation and wonder if she was ever really a customer at all.  The timing of Wendy's report (Sept 13, 2009) may also be suspect, since my report that highlighted the scam that was costing innocent individuals sometimes hundreds of dollars upfront and then additional charges to their credit cards after the fact was released to the public just 2 days before "Wendy's" claims surfaced.  Without evidence from "Wendy" that would indicate when "she" purchased our products and the contact information she used to report her technical issues, I am inclined to believe that "Wendy" might be one of the individuals that was angered by my report that their archive of obsolete bluetooth exploits was nothing more than a scam. 

I, personnally, and SMobile would like nothing more than to work with "Wendy" to resolve the issues she had with getting our product to work correctly, assuming the problems existed.  If "Wendy" is real, please allow us the opportunity to either refund the money that you paid for the products or help you get them working correctly.  There is certainly a registration process for the applications to work correctly and that process can be confusing to less-than-technical customers.  We're here to help those customers work through the issues.