- Report: #1279068
Complaint Review: Software Pros - Internet
-
Author Confirmed
Why?
Software Pros
Internet, USA
Phone:
888-769-3808
Web:
http://www.softwarepros.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Software Pros Software Pros-False Advertising wtih no option to cancel order prior to purchase Internet Internet
Software Pros is into false advertising, and they have yet to refund any of my .
On Sunday January 3, 2016, The Software Pros advertising led me to believe that I was getting a 3 year membership to use Photoshop for $16.95 (or so) a year, which should have come to approximately $50 plus tax, since I'm in California. After I hit "next", there was no total presented or no prompt to cancel the order. When I pressed next after putting in my card information, I got an immediate message that my credit card was being charged $88.82. I was not even provided a receipt, just an email thanking me for my purchase and a link to download. There was not even a total on that.
I immediately emailed the company and told them I wanted an immediate refund due to false advertising and overcharging. I also did not download the software.
I got an email back the next day saying they would refund me my money less $9.95 for processing, and it would take 2-4 business days. I again immediately emailed them back and told them that they would refund me the full amount due to their false advertising. I aslo informed them I had filed a complaint with the Better Busienss Bureau (which I did). The BBB has 59 complaints closed against them, they have an F rating, and my complaint is still in the system, probably with countless others like mine.
On Tuesday I got an email back that they would refund me the full amount. On Thursday I got a "reciept" saying they would refund me the full amount. I have yet to see any money credited to my card account. I am doubting that I will get my money back without help. These people are sheisters, and I'm sure they are getting away with it a lot. However, they really need to be put out of business because I am now sure they are pirating software.
Please help me get my $88 back from these idiots.
