- Report: #261911
Complaint Review: Solarhome.org - Salt Lake City Utah
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Author Confirmed
Why?
Solarhome.org
solarhome.org Salt Lake City, 84111 Utah, U.S.A.
Phone:
866-786-7763
Web:
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Solarhome.org RECEIVED BIRTHDAY PRESENT AND WASN'T ALLOWED TO RETURN FOR FULL REFUND! Ripoff Salt Lake City Utah
My sister ordered a solar fountain for my birthday through this company. It arrived. The fountain was a disaster.....not intended for outside use...the size is intended for inside table tops poor quality ugly and the solar part was an add on all for $116.00.
I called them the next day to return and get a refund for my sister they proceeded to tell me there is a 30% restocking fee on all items!! can see for paying for shipping ...but they ended up getting almost $50 bucks for sending a piece of crap!
Please beware this company and it's return policy!
Joan
Albuquerque, New Mexico
U.S.A.
I called them the next day to return and get a refund for my sister they proceeded to tell me there is a 30% restocking fee on all items!! can see for paying for shipping ...but they ended up getting almost $50 bucks for sending a piece of crap!
Please beware this company and it's return policy!
Joan
Albuquerque, New Mexico
U.S.A.
1 Updates & Rebuttals
Solarhome
slc,Utah,
United States of America
Complaint
#2UPDATE Employee
Fri, June 04, 2010
I received a email from a colleague alerting me that this posting had been placed by a former customer and appeared on rip off report. I am sorry I did not check this sooner but was not aware this website existed or that a former customer may have filed something here. I am happy to address this issue and we make customer service our top priority with every customer if with past orders however old and recent.
Our return policy is clearly articulated on the site and we hope that all customers will review this before they order and items and the item is shipped. The reason a restocking fee is assessed is because the items are custom ordered at the time of shipment. This particular item was not a product we had in stock but the customer ordered it and we direct shipped it from the manufacturer. We do this in order to lower costs to our customers and to be in a position to offer a broader range of products.
I am sorry the customer did not find the item consistent with their expectations. It sounds like from the posting the customer was offered a return in a manner in keeping with our sites return policy but found that unsatisfactory.
