- Report: #544751
Complaint Review: soldsmart.com - Internet Internet
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Author Not Confirmed
Why?
soldsmart.com
sydney , perth Internet, Internet, United States of America
Phone:
na
Web:
soldsmart.com.au
Categories:
Business Rating:
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soldsmart.com lenyick Christmas present not delivered Internet
Purchased a electric kids motorcycle off soldsmart.com.au for $215 on the 4th december with a guaranteed disbatch within 48 hrs of payment.
It is now christmas eve and my 2 year old son will not be getting a christmas present it was guaranteed to be delivered by the 24th dec but is no where to be seen.
All the company can do is thank me for my patience and sorry for the inconveinience.Tell that to a 2 year old.
Was given excuse after excuse the computer stuffed the order up in one email.A different email said it was out of stock.Another said it was due to the christmas rush.
Will never buy from soldsmart again and strongly advise anyone else doing so to rethink it.
Hav found so many reports on this company about ripping people off and bad service.
1 Updates & Rebuttals
Soldsmart
Merrylands,Australia
Purchase of Childrens motorcycle
#2UPDATE Employee
Mon, January 18, 2010
Hello,
We apologise that your item was delayed.
Motorcycles and Ride-on cars for Children were the #1 items this Christmas and sold out very quickly weeks before Christmas. New stock was shipped to fulfill all orders however there was a combination of unfortunate events that included Container delays, Delivery service strikes days before Christmas, and a huge increase in orders during December.
Our warehouse teams worked as hard as possible to get as many items shipped in time as they could, however out of 5,000+ orders there were some situations where delays could not be prevented and we realise some of our customers were disappointed by these delays. Please understand that any such delays were unfortunate and unintentional on our part.
Kind Regards,
The Soldsmart Customer Support Team
