- Report: #210158
Complaint Review: SONY CORPORATION - Shinagawa-ku, Nationwide
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Why?
SONY CORPORATION
6-7-35KITASHINAGAWA, Shinagawa-ku,, 141-0001 Nationwide, Japan
Phone:
81--3-5448-2111
Web:
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SONY CORPORATION ripoff OPTICAL BLOCK UNITS(ENGINES) BAD IN REAR PROJECTION TVS, TV IS OUT OF WARRANTY. I HAD THEIR REFERED REPAIR TECH TRY TO REPAIR BUT COULD NOT. SENT LETTERS TO SONY, AND CALLED, BUT NO SATIFICATION. Shinagawa-ku, Tokyo,
I called Sony, to get a service representative. They gave me Video Tech, Balto,MD.. The rep came to remove the Optical Block, and told me the problem, was not the recall problem I had with my Sony KDF-42WEE655. I was told by Video tech rep. that he could repair the optical block unit, for $300.00 to $400.00. $700.00 for a new unit. I paid Video tech $85.00 service charge.
A week later, the Video rep returns the unit, installs it and no change problem with too much blue in picture. Video tech's rep then says, usually when we clean to optical block, that fixes the color problem. Notice he uses two differnt disciptions repair and clean. Video tech has not called me back about fixing my tv.
I called Sony today and was told that my problem was not covered on their Optival Block Rebate Program. My event # E31647658. I and thousands of others with the same problem. I in my life time have owned four Sony tvs, and never had a problem with any of them. I am very upset, having this $2400.00 crappy tv with too much blue.
Charles
BALTIMORE, Maryland
U.S.A.
A week later, the Video rep returns the unit, installs it and no change problem with too much blue in picture. Video tech's rep then says, usually when we clean to optical block, that fixes the color problem. Notice he uses two differnt disciptions repair and clean. Video tech has not called me back about fixing my tv.
I called Sony today and was told that my problem was not covered on their Optival Block Rebate Program. My event # E31647658. I and thousands of others with the same problem. I in my life time have owned four Sony tvs, and never had a problem with any of them. I am very upset, having this $2400.00 crappy tv with too much blue.
Charles
BALTIMORE, Maryland
U.S.A.
1 Updates & Rebuttals
Schaun
Billings,Montana,
U.S.A.
use the picture settings
#2Consumer Suggestion
Wed, October 25, 2006
When you have a problem with the "coolness", blue, or "warmness", red, you need to play with the picture quality setting on the TV. Change the coolness on the picture quality to how you like, normal, cool, warm. My advice would be to take the shop who "Fixed" or "cleaned" the lamp to small claims. They are obviously the reason you pic is crappy. Besides Sony DOES NOT clean broken lamps they say replace them with NEW!
