- Report: #327526
Complaint Review: South Coast Toyota - Nationwide
-
Author Confirmed
Why?
South Coast Toyota
1970 Harbor Blvd. Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
South Coast Toyota Shady sales tactics Costa Mesa California
Beware of tis dealer and their sales practices. I purchased a new Toyota there and experienced the folowing.
1. Internet manger would not confirm to me in e-mail or letter an offer we discussed on the phone.
2. Met him and after a few minutes of talk, punted me to a colleague who said "lease this car for 5-year and you will build up an equity interest to make the car mine at the end of the lease at little no cost, or I could ell the car myself and profit.
3. Would not provide a preliminary sales document, but agreed on an "out the door" price, with trade, of $28,000
4. Offered free add-ons, like leather, if "I would recommend customers to him and said that new HOV stickers would be available for a Hybrid car (untrue) and tax credits would apply (also not true).
5. Final paperwork had errors -- much lower value of trade in, added $1,400 "service agreement" that was discussed and unwanted by me. Then he told me it was a "special free" bonus from Toyota Financial (it wasn't) and that gap insurance was also a free offer (became a charge later greater than my insurer's premium).
6. Refused to provide window sticker saying that they didn't do this on a lease
7. Did nothing to explain features of car and didn't have owners manuals for it, saying hat I would have to contact service later (I got them later).
8. I complained to Customer Service when they called, but after telling story, they said..."well, you signed the contract."
DON'T DO BUSINESS WITH THIS DEALER AT YOUR PERIL!
Jamie
Irvine, California
U.S.A.
1. Internet manger would not confirm to me in e-mail or letter an offer we discussed on the phone.
2. Met him and after a few minutes of talk, punted me to a colleague who said "lease this car for 5-year and you will build up an equity interest to make the car mine at the end of the lease at little no cost, or I could ell the car myself and profit.
3. Would not provide a preliminary sales document, but agreed on an "out the door" price, with trade, of $28,000
4. Offered free add-ons, like leather, if "I would recommend customers to him and said that new HOV stickers would be available for a Hybrid car (untrue) and tax credits would apply (also not true).
5. Final paperwork had errors -- much lower value of trade in, added $1,400 "service agreement" that was discussed and unwanted by me. Then he told me it was a "special free" bonus from Toyota Financial (it wasn't) and that gap insurance was also a free offer (became a charge later greater than my insurer's premium).
6. Refused to provide window sticker saying that they didn't do this on a lease
7. Did nothing to explain features of car and didn't have owners manuals for it, saying hat I would have to contact service later (I got them later).
8. I complained to Customer Service when they called, but after telling story, they said..."well, you signed the contract."
DON'T DO BUSINESS WITH THIS DEALER AT YOUR PERIL!
Jamie
Irvine, California
U.S.A.
3 Updates & Rebuttals
Cory
San Antonio,Texas,
U.S.A.
Oh, The Joy Of Car Buying
#2Consumer Suggestion
Mon, April 21, 2008
Bought a new tundra last week. The first dealer wanted $29,500 for it. Called me back the next day and came down $1000. The second dealer wanted $26,000 for it. The third one quoted me $24,500. I told him I'd give him $24,000 and that was it. He said he'd split the difference. I said I offered $24,000 and that's all I'm gonna offer. $24,000 drive out. Next month I'll refinance with my bank to get a 4% interest rate. IF the internet manager wouldn't confirm a price, I probably wouldn't have dealt with him. Tell 'em hell no on the lease. Don't know anything about HOV stickers. The tax credit ran out after 60,000 vehicles were sold by each MFG. I want to see what's on the sticker. Price and options. I went to the back and found the vehicle, that had just come off the truck and they hadn't had time to stick any useless add-ons, such as tint, pin stripping, undercoat, paint protection, fabric protection and whatever else they can think to jack the price up.
Cory
San Antonio,Texas,
U.S.A.
Oh, The Joy Of Car Buying
#3Consumer Suggestion
Mon, April 21, 2008
Bought a new tundra last week. The first dealer wanted $29,500 for it. Called me back the next day and came down $1000. The second dealer wanted $26,000 for it. The third one quoted me $24,500. I told him I'd give him $24,000 and that was it. He said he'd split the difference. I said I offered $24,000 and that's all I'm gonna offer. $24,000 drive out. Next month I'll refinance with my bank to get a 4% interest rate. IF the internet manager wouldn't confirm a price, I probably wouldn't have dealt with him. Tell 'em hell no on the lease. Don't know anything about HOV stickers. The tax credit ran out after 60,000 vehicles were sold by each MFG. I want to see what's on the sticker. Price and options. I went to the back and found the vehicle, that had just come off the truck and they hadn't had time to stick any useless add-ons, such as tint, pin stripping, undercoat, paint protection, fabric protection and whatever else they can think to jack the price up.
Cory
San Antonio,Texas,
U.S.A.
Oh, The Joy Of Car Buying
#4Consumer Suggestion
Mon, April 21, 2008
Bought a new tundra last week. The first dealer wanted $29,500 for it. Called me back the next day and came down $1000. The second dealer wanted $26,000 for it. The third one quoted me $24,500. I told him I'd give him $24,000 and that was it. He said he'd split the difference. I said I offered $24,000 and that's all I'm gonna offer. $24,000 drive out. Next month I'll refinance with my bank to get a 4% interest rate. IF the internet manager wouldn't confirm a price, I probably wouldn't have dealt with him. Tell 'em hell no on the lease. Don't know anything about HOV stickers. The tax credit ran out after 60,000 vehicles were sold by each MFG. I want to see what's on the sticker. Price and options. I went to the back and found the vehicle, that had just come off the truck and they hadn't had time to stick any useless add-ons, such as tint, pin stripping, undercoat, paint protection, fabric protection and whatever else they can think to jack the price up.
