- Report: #1378247
Complaint Review: Spectrum - Nationwide
Reported By:
Unhappy Customer -
Duncanville, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spectrum
Nationwide, USA
Phone:
1877-384-9041
Web:
www.myspectrum.com
Categories:
Business Rating:
(0)
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Spectrum /Time Warner.... Charter Spectrum Customer Service Dallas/Ft.Worth Nationwide
When I first signed up for this service online I was quoted a certain price which I have two service at two different addresses. I have been having both services for over 6 months now and I begin to notice that every that every month I am paying more than quoted amount as well as a different amount every month. I spoke with an Customer Service Rep two months ago and he stated that he see the difference in the prices and told me that we would credit my acct. One later, they shut me off and told me that my acct. was past due and shut off for non- payment.After explaining the previous call, the next Rep stated that they see the comments and credit but the previous made an mistake and i had to pay to restore service.
Every month, I make my payments and every month ADDITONAL payments are due...EVERY MONTH!
Time Warner/Charter has had problems with ripping customers off in the past and i see a pattern with Spectrum. New name same product.
