- Report: #940020
Complaint Review: Spiegel.com - Internet
Reported By:
Faith -
Salado, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spiegel.com
Internet, United States of America
Phone:
1-866-507-6738
Web:
https://d.comenity.net/spiegel/
Categories:
Business Rating:
(0)
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Spiegel.com - World Financial Network Bank Unauthorized magazine subscription charges to Spiegel account Internet
I had not used my Spiegel credit card for at least two years so I knew I had no bill to pay. I received a phone call saying I had a past due amount. I found out at that time I had a charge from Vogue magazine for a subscription that they say I authorized. I owed for the subscription and one late charge. I refused to pay.
I called Vogue and had to speak to the manager. They agreed to credit me the amount on my Spiegel account. One week later I received a second call from Spiegel to tell me I now have two late charges on my bill. I informed them there is a bill discrepancy and I had talked to Vogue.
It has now been almost 3 weeks since I talked to Vogue and the credit has not shown up on my Spiegel account. I called Vogue and they said they had processed part of the refund to my Spiegel account, but it takes a while to show up...3 weeks is where I am at waiting for it to show up.
I was informed by my credit monitoring agency that someone has put late payments on my credit report, which is a pristine account. I must now call Spiegel again and argue with them about the two late charges that are showing on my bill. All of this and I never even authorized the charge.
Please beware of this scheme, all I can think of was that there was a little box that I should have unchecked when I ordered from Spiegel, and put it on my Visa account, that I had to uncheck to refuse the free magazine and if I didn't I would get the free magazine and the renewal subscription would be charged to my Spiegel account. This is the only thing I can figure out that may have happened.
I called Vogue and had to speak to the manager. They agreed to credit me the amount on my Spiegel account. One week later I received a second call from Spiegel to tell me I now have two late charges on my bill. I informed them there is a bill discrepancy and I had talked to Vogue.
It has now been almost 3 weeks since I talked to Vogue and the credit has not shown up on my Spiegel account. I called Vogue and they said they had processed part of the refund to my Spiegel account, but it takes a while to show up...3 weeks is where I am at waiting for it to show up.
I was informed by my credit monitoring agency that someone has put late payments on my credit report, which is a pristine account. I must now call Spiegel again and argue with them about the two late charges that are showing on my bill. All of this and I never even authorized the charge.
Please beware of this scheme, all I can think of was that there was a little box that I should have unchecked when I ordered from Spiegel, and put it on my Visa account, that I had to uncheck to refuse the free magazine and if I didn't I would get the free magazine and the renewal subscription would be charged to my Spiegel account. This is the only thing I can figure out that may have happened.
