- Report: #1375059
Complaint Review: Spokeo Search - Internet
-
Author Confirmed
Why?
Spokeo Search
Internet, USA
Phone:
800-699-4264
Web:
https://www.spokeo.com
Categories:
Business Rating:
(0)
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Spokeo Search false advertising, scam to get future payments Internet
Did the 7 day trail for $.95, was billed 6 days later for $19.95 as I was automatically inrolled in some monthly agreement, I did not agree too. Company will not refund money, fraudulent advertising, serious scam.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Spokeo Customer Care
#2UPDATE Employee
Tue, May 30, 2017
Dear Spokeo Customer,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. If you require any further assistance with your account, we would be happy to assist you. Please contact our care team at 1-888-906-0850 or via email at [email protected].
Sincerely,
Spokeo Customer Care
