- Report: #1290311
Complaint Review: Spokeo - Internet
-
Author Not Confirmed
Why?
Spokeo
Internet, USA
Phone:
888-906-0850
Web:
www.spokeo.com
Categories:
Business Rating:
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Spokeo... don't let them get you like they got me... Pasadena CA
I am a Realtor in Ohio. In January I was trying to find a land owner for a client who wished to purchase land. During my search I happened upon Spokeo. They offered to do a search for ~$2.00. I tried it. Not very helpful.
Today, February 26th I see they billed my CC $19.95. I asked them to remove it. They declined. Got me.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Purchase of Spokeo 7-day trial
#2UPDATE Employee ..inside information
Mon, February 29, 2016
Dear Spokeo Customer,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Sincerely,
Spokeo Customer Care
