- Report: #1373110
Complaint Review: Spokeo - Internet
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Author Not Confirmed
Why?
Spokeo
Internet, USA
Web:
Spokeo.co.
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Spokeo Total rip off Internet Nationwide
I signed up for the free 7 day trial and got billed two months in a row with no notification from spokeo that they were billing me now. I haven't used the service once since 4 days into the free trial. You'd think they would at least refund my $60 but they refused. Oh well they suck, so does their website. The info is hella outdated.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Premium Trial Subscription
#2UPDATE Employee ..inside information
Mon, May 22, 2017
Dear Spokeo Customer,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption.
Please allow me to explain the charges associated with the specific subscription you selected. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. Unfortunately, because the trial was not cancelled within 7 days, a recurring subscription fee of $19.95 began to charge. All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding their Spokeo Account, or any general questions they may have regarding Spokeo's website.
Sincerely,
Spokeo Customer Care
