- Report: #1355235
Complaint Review: Spokeo - Pasadena California
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Author Confirmed
Why?
Spokeo
Pasadena, California, USA
Phone:
1-888-906-0850
Web:
http://www.spokeo.com/user
Categories:
Business Rating:
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Spokeo .95Cent "trial" Pasadena California
In December I paid .95cents for a "Trial" period of Spokeo (searching for a phone number). As a Realtor, I occasionally need to find peoples number to make contact. a few days later, the company said my "unlimited" 7 day trial for .95cents was cancelled. The message said I had made too many attempts at finding info, and my trial period was complete.
Later, on my AMEX statement I notieced they charged me 19.95. I emailed and complained to AMEX, as I never agreed to this. They apologized, sent an email and I cancelled formally online. The next month- same thing.. charge on my card. DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFO !!!
2 Updates & Rebuttals
Deceptive practices
#2Author of original report
Fri, February 17, 2017
Spokeo does not make any of this clear in the "Trial". Additionally, the "continuation of service" statement is a lie, as they did cut-off my service after a few days, and then had the nerve to charge my credit card two months in a row. Do NOT get caught in this credit card scam they run.
Spokeo
Pasadena,California,
USA
Spokeo Trial
#3UPDATE Employee ..inside information
Mon, February 13, 2017
Dear Spokeo Customer,
I'm sorry for any misunderstanding and certainly wish to help resolve the issue. When you signed up you selected our Single Search with Premium Trial plan, which provided you with an initial $0.95 Single Record as well as additional free Premium access for 7 days. As long as the trial is cancelled within 7 days, the account does not continue. Because your trial was not disabled within 7 days, a recurring subscription fee began to charge. Accounts of this type automatically renew if left active to prevent any service interruption. We try to make this very clear by detailing this on our payment page, including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
