Jess
Jacksonville,#2REBUTTAL Owner of company
Tue, November 09, 2010
My first response is that this is a total surpise to me due to the fact that the home was financed by FHA and ALL aspects of construction has to be inspected and signed off on by an FHA inspector before closing. Therefore the home was inspected and did in fact pass inspection.
Secondly, the foundation: Williams told me that the foundation was set too low and that the inspector had told her this. When in reality the inspector had NOT told her this. Striving for customer good will and at our own expense, we raised the home after it was set on foundation, paid a masonary contractor to add 16 inches to the height of the foundation.
The warranty is from the manufacturer, not the dealer. Williams states that she is losing heating due to ineffeciency of the home's insulation. That falls under the manufacturer warrenty. Any prospective buyer can call Dutch and ask if the home's insulation is under a manufacturer warrenty.
Miss William's came into the office and stated that she had obtained financing, neglecting to mention that it was FHA, which means a complete different set of standards for builders. Miss William's brought us estimates from her contractors to install well and septic for approximately $5,000.00, which I agreed to and it ended up costing us well over $10,000.00. I lost money on this project, trying to make this customer happy. The sad part is that I lost $8280.91 trying to satisify Miss Williams.