- Report: #736126
Complaint Review: Spring Green Lawn Care - Matthews North Carolina
Reported By:
consumer man -
Charlotte, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spring Green Lawn Care
P.O. Box 1233 Matthews NC 28106 Matthews, 28106 North Carolina, United States of America
Phone:
704 893-0088
Web:
www.spring-green.com
Categories:
Business Rating:
(0)
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Spring Green Lawn Care DACC, Inc Beware!!! This Company is a scam. Sends huge bills for services not provided. Mulitiple complaints on BBB Matthews, North Carolina
BEWARE of Spring Green (Derick and Angie Richardson). They have scammed many customers. Check out their reviews at the Better Business Bureau and on line. They sent me a flyer for lawn aeration. I paid them for this service. The following month they sent me a bill for fertilizer and seed that they never did. I called Angie and she said you are now enrolled in a year contract.
I never signed any paperwork or agreed to this. I nicely said I would pay this last bill but please don't ever come again. 6 months later, they sent another bill for more service. This time they could not even provide a date when the did this service or what exactly was done. They then sent me to a collection agency and would not take my calls or emails. DO NOT, i repeat, DO NOT have any service performed by them. Learn from my mistake and spread the word.
I never signed any paperwork or agreed to this. I nicely said I would pay this last bill but please don't ever come again. 6 months later, they sent another bill for more service. This time they could not even provide a date when the did this service or what exactly was done. They then sent me to a collection agency and would not take my calls or emails. DO NOT, i repeat, DO NOT have any service performed by them. Learn from my mistake and spread the word.
3 Updates & Rebuttals
Spring-Green Lawn Care
Indian Trail,North Carolina,
United States of America
Highest Standards Upheld
#2REBUTTAL Owner of company
Wed, January 11, 2012
It is very unfortunate this person claims to have had a poor experience with our company. The issue was apparently solved either via payment received and/or a credit to their account, because we currently have "no" outstanding customer collections. Corporate can not dictate what the individual franchise decides to do so that is irrelevant. In addition, we have a very good standing with the BBB and Angie's List. We solve all issues directly, professionally, and timely if ever an issue with a client and have done so for over 10 yrs. Our sincerest apologies to you, if in fact, we serviced your property.
consumer man
Charlotte,North Carolina,
United States of America
re: continued lies!!
#3Author of original report
Tue, January 10, 2012
Again, do not believe anything these people have to say. Check their poor compliants on BBB and angie's list. Now he suddenly doesn't remember going to my house and sending repeated collection letters. The only way I got him off my back was to notify the national company and they immediately fixed the problem. There are many lawn companies available, do your self a favor and use someone else.
Spring-Green Lawn Care
Indian Trail,North Carolina,
United States of America
President
#4REBUTTAL Owner of company
Tue, January 10, 2012
We hold ourselves the highest customer standards in the lawn industry and have served the Charlotte, Ft. Mill, and Rock Hill communities for over a decade with many happy and satisfied customers. This particular individual unfortunately has shown up with similar complaints on other web-sites, but when asked to provide proof of an invoice where any work was performed by our company, it could not be presented. It is our belief we have never serviced this property/customer, nor filed a court claim against them. The address we were given is non-existent in our database. We would very much like to get to the bottom of this, as we work with our clients daily to resolve and come to "just" and "resonable" terms for all parties involved in such cases. Without any valid information that this person was a past client we have to consider this case closed. Many regards, owners at Spring-Green Lawn Care.
