Andrea
anaheim,#2Author of original report
Mon, March 13, 2006
Well after filing a complain with the Better Business Buerau and getting ready to file with PUC, Consumer Affairs, and anyother possible source. I recieved a call just a few minutes ago and they left me a messege saying they would credit my account for all the bogus charges for the add ons I didn't request, and they owned up to the letter they wrote stating my early termination fee for my account was only $150 (when it should have said $300) In reality i should owe them around $600. But I have their voicemail stating my final bill is $145. I'm saving the messege and asking for a statement as well as it in writing. I want it to show my credits and for my termination fee. My last bill was $300, and it doesn't make sense that they would tell me only 145. Oh well, they may have just screwed them selves again and this time I have a recorded statement from their corprate office!
Andrea
Anaheim,#3REBUTTAL Individual responds
Tue, March 07, 2006
I've already filed a complaint with the BBB, as well as I am getting ready to file a complaits with Public Utilities Comission, Consumer Services, and the FCC. As well I have a contact with in the media that I'm going to be utilizing. I've decided I'm going to call Sprint tonight to see if I can find out a little more about this so called "recorded agreement" they are telling me about, the rep may have been just trying to find an excuse to give me the run around. But if I find out this is a common practice that they are SUPPOSE to follow through with, I'm going to send them a certified letter telling them to send me proof of such statement. And if they dont cough anything up, I'm writting a letter to the Attorney General, they'll get them to cough it up or they'll be in more trouble. I plan on pursuing this as deep as I can, and taking advantage of every possible tactic to win this battle. Its unfair and BAD BUSINESS PRACTICE! I went back to T-mobile, the only reason I ever left them was because Verizon had a cool phone I wanted, which later regretted because they lie just like Sprint. And eventually even worked for Verizon. I know their games, I've worked in the industry somewhat. And they will do ANYTHING to make sure they have your money. I'm 19 years old, there is NO reason why I should have to deal with this. I have better things to do, nor do I have the time for this.
Tony
Bakersfield,#4Consumer Suggestion
Mon, March 06, 2006
Andrea: What most people don't think about in situations like this (and I have had the exact same experience as you have, only with Cingular) is that the agreement or contract you signed is only valid if it contains the two mandatory requirements: full disclosure and consideration. In this case, they did not fully disclose that fact that they charge you for calls you did not make, or text messages placed on your phone by third parties. The problem I had was they were charging me for international calls that I never made--and I keep a record of all my calls--and text messages by the hundreds place on my phone by third party subscription services that I had never even heard of. I was told it was my responsibility to correct the problem and the bill they sent me for several hundred dollars would have to be paid before phone service could be resumed. Well, nuts to that. I told them to close the account and went to another phone service company. Needless to say, Cingular billed me for $150 for closing the contract early. I sent them a letter reminding them of the fact that a contract that does not contain full disclosure of practices that materially effect the consumer (letting third parties charge to your phone bill without your knowledge or authorization, for example) cancels the contract. Because they breached the contract by not disclosing all their hidden ways of charging you for unasked for services, they are responsible for the loss. It took me two letters, but finally they stopped billing me and ate their $670 phone bill. Don't take any nonsense from these companies, they make a lot of mistakes and are ultimately responsible even though they hate to admit it. A letter to the FTC can also help it nothing else works.