Steve
Bradenton,#2Consumer Suggestion
Tue, July 11, 2006
There are several ways to avoid disconnection due to the Srint spending limit. 1. Post a deposit of an amount greater than the spending limit you desire. They will hold this for the first year and then you get it back. 2. Use online banking. Send periodic payments throughout the month BEFORE your due date. This is the best solution. 3. Pay your bill EARLY in full, or prepay 1 months service. The spending limit is generally only a problem for those people who pay at the last minute, or late. Now you have old charges on top of new charges, as your payment has not been posted yet. This is when you get disconnected. And, the rep was wrong. Sprint spending limits do change. They are done with automated periodic account reviews. If you pay your bill on/after the due date all the time, your spending limit will never change.
Steve
Bradenton,#3Consumer Suggestion
Tue, July 11, 2006
There are several ways to avoid disconnection due to the Srint spending limit. 1. Post a deposit of an amount greater than the spending limit you desire. They will hold this for the first year and then you get it back. 2. Use online banking. Send periodic payments throughout the month BEFORE your due date. This is the best solution. 3. Pay your bill EARLY in full, or prepay 1 months service. The spending limit is generally only a problem for those people who pay at the last minute, or late. Now you have old charges on top of new charges, as your payment has not been posted yet. This is when you get disconnected. And, the rep was wrong. Sprint spending limits do change. They are done with automated periodic account reviews. If you pay your bill on/after the due date all the time, your spending limit will never change.
Steve
Bradenton,#4Consumer Suggestion
Tue, July 11, 2006
There are several ways to avoid disconnection due to the Srint spending limit. 1. Post a deposit of an amount greater than the spending limit you desire. They will hold this for the first year and then you get it back. 2. Use online banking. Send periodic payments throughout the month BEFORE your due date. This is the best solution. 3. Pay your bill EARLY in full, or prepay 1 months service. The spending limit is generally only a problem for those people who pay at the last minute, or late. Now you have old charges on top of new charges, as your payment has not been posted yet. This is when you get disconnected. And, the rep was wrong. Sprint spending limits do change. They are done with automated periodic account reviews. If you pay your bill on/after the due date all the time, your spending limit will never change.
Steve
Bradenton,#5Consumer Suggestion
Tue, July 11, 2006
There are several ways to avoid disconnection due to the Srint spending limit. 1. Post a deposit of an amount greater than the spending limit you desire. They will hold this for the first year and then you get it back. 2. Use online banking. Send periodic payments throughout the month BEFORE your due date. This is the best solution. 3. Pay your bill EARLY in full, or prepay 1 months service. The spending limit is generally only a problem for those people who pay at the last minute, or late. Now you have old charges on top of new charges, as your payment has not been posted yet. This is when you get disconnected. And, the rep was wrong. Sprint spending limits do change. They are done with automated periodic account reviews. If you pay your bill on/after the due date all the time, your spending limit will never change.
Heather
Phenix City,#6Author of original report
Tue, July 11, 2006
Below is the response to my BBB complaint: According to the information provided, Ms. Heather stated that she requested to cancel her service; however, she was displeased that her May 17, 2006, service charge will not be prorated. In addition, she has requested that we waive the cancellation fees. I regret any frustration this may have caused Ms. Heather. We advertise and provide service in monthly increments. If services are terminated before the end of a consumer's billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in their service plan. We regret that this may not have been explained to her; however, this information is provided in our Terms and Conditions of Services. To demonstrate our commitment to customer satisfaction, we applied a $100.53 credit to her account to negate the service charges incurred after the last date of usage. Additionally, I waived the cancellation fees. As a result, her account is in final status with a remaining balance of $136.81, If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services Department toll-free at 1-877-875-7505. We are available Monday through Friday from 8 a.m. to 5 p.m., Central Time. Sincerely, Stephanie Amick Executive Services Analyst Ms. Amick personally contacted me to resolve my complaint and she was very polite, and professional. Since my phone call with her I was also contacted by Sprint's legal department to make sure everything was resolved. Thirdly I was contacted by Sprint's survey department to ask if I was satisfied. All I have to say now is that what a crying shame it is when a customer has to go to such great lengths to get a certain level of service that should have been in place all along.
Heather
Phenix City,#7Author of original report
Tue, July 11, 2006
Below is the response to my BBB complaint: According to the information provided, Ms. Heather stated that she requested to cancel her service; however, she was displeased that her May 17, 2006, service charge will not be prorated. In addition, she has requested that we waive the cancellation fees. I regret any frustration this may have caused Ms. Heather. We advertise and provide service in monthly increments. If services are terminated before the end of a consumer's billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in their service plan. We regret that this may not have been explained to her; however, this information is provided in our Terms and Conditions of Services. To demonstrate our commitment to customer satisfaction, we applied a $100.53 credit to her account to negate the service charges incurred after the last date of usage. Additionally, I waived the cancellation fees. As a result, her account is in final status with a remaining balance of $136.81, If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services Department toll-free at 1-877-875-7505. We are available Monday through Friday from 8 a.m. to 5 p.m., Central Time. Sincerely, Stephanie Amick Executive Services Analyst Ms. Amick personally contacted me to resolve my complaint and she was very polite, and professional. Since my phone call with her I was also contacted by Sprint's legal department to make sure everything was resolved. Thirdly I was contacted by Sprint's survey department to ask if I was satisfied. All I have to say now is that what a crying shame it is when a customer has to go to such great lengths to get a certain level of service that should have been in place all along.
Heather
Phenix City,#8Author of original report
Tue, July 11, 2006
Below is the response to my BBB complaint: According to the information provided, Ms. Heather stated that she requested to cancel her service; however, she was displeased that her May 17, 2006, service charge will not be prorated. In addition, she has requested that we waive the cancellation fees. I regret any frustration this may have caused Ms. Heather. We advertise and provide service in monthly increments. If services are terminated before the end of a consumer's billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in their service plan. We regret that this may not have been explained to her; however, this information is provided in our Terms and Conditions of Services. To demonstrate our commitment to customer satisfaction, we applied a $100.53 credit to her account to negate the service charges incurred after the last date of usage. Additionally, I waived the cancellation fees. As a result, her account is in final status with a remaining balance of $136.81, If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services Department toll-free at 1-877-875-7505. We are available Monday through Friday from 8 a.m. to 5 p.m., Central Time. Sincerely, Stephanie Amick Executive Services Analyst Ms. Amick personally contacted me to resolve my complaint and she was very polite, and professional. Since my phone call with her I was also contacted by Sprint's legal department to make sure everything was resolved. Thirdly I was contacted by Sprint's survey department to ask if I was satisfied. All I have to say now is that what a crying shame it is when a customer has to go to such great lengths to get a certain level of service that should have been in place all along.
Heather
Phenix City,#9Author of original report
Tue, July 11, 2006
Below is the response to my BBB complaint: According to the information provided, Ms. Heather stated that she requested to cancel her service; however, she was displeased that her May 17, 2006, service charge will not be prorated. In addition, she has requested that we waive the cancellation fees. I regret any frustration this may have caused Ms. Heather. We advertise and provide service in monthly increments. If services are terminated before the end of a consumer's billing cycle, we do not prorate monthly service charges, nor do we provide refunds or credits for any unused minutes in their service plan. We regret that this may not have been explained to her; however, this information is provided in our Terms and Conditions of Services. To demonstrate our commitment to customer satisfaction, we applied a $100.53 credit to her account to negate the service charges incurred after the last date of usage. Additionally, I waived the cancellation fees. As a result, her account is in final status with a remaining balance of $136.81, If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services Department toll-free at 1-877-875-7505. We are available Monday through Friday from 8 a.m. to 5 p.m., Central Time. Sincerely, Stephanie Amick Executive Services Analyst Ms. Amick personally contacted me to resolve my complaint and she was very polite, and professional. Since my phone call with her I was also contacted by Sprint's legal department to make sure everything was resolved. Thirdly I was contacted by Sprint's survey department to ask if I was satisfied. All I have to say now is that what a crying shame it is when a customer has to go to such great lengths to get a certain level of service that should have been in place all along.
Don
Belleville,#10Consumer Suggestion
Fri, June 30, 2006
I used to work for T-Mobile which is a company that also uses the spending limit on certain account types. They call is Smart Access, and it is generally given to people with the lowest credit scores that qualified for a post-paid account. Once the customer completed a 1 year term, with no more than 1 suspension for non-payment, they can get off that. It seems silly to think that the spending limit with Sprint does not change as your credit score goes up. In terms of the reconnect fee, T-Mobile does not charge it if your account is suspended for going over the spending limit, but does charge it if the account is shut off for non-payment. By chances is that what happened?