- Report: #1374629
Complaint Review: Sprint Wireless - Nationwide
Reported By:
ScrewYouSprint -
Hagerstown, Maryland, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sprint Wireless
Nationwide, USA
Web:
www.sprint.con
Categories:
Business Rating:
(0)
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Sprint Wireless Company holds services for ransom in emergency situations Nationwide
This company has the absolute worst customer service that I have ever encountered in my entire life. My best friend and I got behind on our bill because I was out of a job and unable to help pay the bill. Well as you well know Sprint prides themselves on their greed and has shut our phones off. I called them to see if they could work with us for ONE WEEK until I get paid and we can pay the ransom demand for them to work with us on the remainder of what we are behind. A reputable company would have bent over backwards to keep long time customers happy but not Sprint. No at Sprint you get the run around, have to deal with rude, disrespectful, poorly trained and dismissive representatives and get told essentially screw you we don't care about the customer, fatten our wallets. If Sprint were a reputable company they would have a way to contact their corporate offices with such a complaint. If they are always in the right as they claim why are they scared to provide their corporate office number to customers? Because the reps know that they would be fired if corporate were to ever find out about the way they disrespect customers. So since I am unable to get help from the people in the company who actually do care about losing customers I am filing a rip off report to let consumers like you know that you should stay away from Sprint at all costs.
2 Updates & Rebuttals
Rachel
Mount Dora,Florida,
United States
Additional info
#2Author of original report
Mon, July 13, 2020
Thank you to the individual who brought it to my attention that I left out key information in my report. It is appreciated. The extortion part of this complaint comes in when Cricket has refused to solve the problem that they caused unless I pay $130 which is more than my bill usually is and disregarding what they were already paid.
Robert
Irvine,California,
USA
Laughable
#3Consumer Comment
Mon, May 22, 2017
I applaud you for best laugh of the day on this joke of a post. Oh..you are serious. Then I feel sorry for you and your entitlement mentality.
As you have found out when you FAIL to pay your bills, companies don't like to provide service anymore. It isn't "greed" when a company tries to hold you to a legal agreement you signed. In this case the providing phone service in exchange for payment of that service. You have failed to provide the payment in a timely manner as agreed and they have decided to disconnect your service.
There was nothing in that agreement that said they had to "work" with you. There was nothing that said you only had to pay if you could, there was nothing that said if someone loses a job they have to give you more time. Oh and the "well it wsan't me it was my friend who can't pay". Buzz..wrong answer. It is the SAME account so it doesn't matter who can't(won't) pay.
Now, if we were to extend this out. I don't think I woudl be going too far out on a limb saying that you were only a few days behind. My guess is at least 10 days and if it was 30+ days I would not be shocked. I would also not be too shocked if this is not the first time you have been late.
FYI even if your phone service is suspended it is very likely you still have access to Emergency Services such as 9-1-1.
