Complaint Review: Sprint - Nationwide

Verizon is expensive so we thought we could save some money by asking Sprint what they could do for us.  We stop at a store and they say yes we can get you service for $20 less a month than you are paying for two phones but get three and add one for your son.

So we get upgraded phones and keep our old that are no longer in contract with Verizon but we spend about $600 that day for fees and downpayments for the new iphones.  While they were setting up our service which took three hours they could not get the system to take our zip code.  They kept saying "for some reason it does not recognize your zip code"  After several attempts they remedied it by using a zip code that was fifty miles from our residence.  Now it's working.

We then go through making payments like clock work and calling occationally regarding the 12GB data that we did not get to use because somehow we were using roaming data where ever we went.  Considering thata my son could not make us go over on our data plan this way with extra charges we did not see this as a big issue.  But we were paying for it?  Noone ever resolved that issue when another arose. 

I had to change my sons phone that broke and could not get it to activate.  After my third attempt I was told by Sprint that I am in a roaming area for miles around my residence and do not nor have I ever have Sprint coverage.  How nice.  So they say go to the store you orgininally signed up with for a buy back option.  

My husband and I pass a Verizon store first and figured we would stop and see what they would offer to take this information with us to the Sprint store.  Now here is where I'm getting pretty tired of Cellullar companies all together.

Verizon says don't go back there they lied to you ad will again.  Your best option is to give us the phones, we will give you a visa gift card and you can pay most of your bill from them off.  So we set up the service yet again based on their promises.

Back at Sprint I know that I will get a bill.  I pay 100 on it right away to show them that it will get taken care of as soon as the Verizon cards come in.  I call them repeatedly telling them the situation.  Personally I think that considering that your store lied to us regarding our options to a point that they literally used another zip code to sign us up you should but this bill right down to bare minumum on left over phone value but.... There is the issue of that 20 page contract p/phone we signed.  

All I ask is that they take the payments I can give and not send it to collections.  One conversation with a supervisor literally four hours led to him saying he would transfer me to the deparment that would rectify the issues on my bill.  That led to a young lady saying she was told to explain my bill to me. 

The last call before it officially went to collections 30 days after we cancelled was another supervisor telling me they promised they would do something about my troubles.  The bill bill was 1400 after I paid the 100 on it.  They sent it to collectioins for 1500.  Now i have to argue not only that it's bull but that it's 100 off to boot.

Back to Verizon.  The visa card.  Never coming.  I should have realized that they say.  I got phones and it was all applied to my bill.  

My intent will be to start a mass campaign to boycott Verizon and Sprint all together all they will do is lie to you regardless.  As soon as my contract is up with Verizon we will go prepaid.  For the $250 a month for three phones we now pay with data limits to boot we can get five unlimited.

My family will never use a Cellular company again.  BOYCOTT SPRINT AND VERIZON.

GO PREPAID

They are stil making money just not able to rip you off with it in the process.  Seriously who do you think owns the towers?

So that is my solum vow.  You will see this post elsewhere.