- Report: #1197227
Complaint Review: Sprint - Nationwide
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Author Confirmed
Why?
Sprint
Nationwide, USA
Phone:
866-866-7509
Web:
www.sprint.com
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Sprint No Internet for 10 days! NATIONWIDE
I want my frakkin Internet back the way it was. I keep calling tech support but NOTHING FRAKKING HAPPENS! Every time, it's the same thing...over and over. They want to troubleshoot the phone, but it works just fine when I'm at work without (that has no WiFi) so I am (to use a Maury-ism) 1042% positive that the phone is just fine. I finally flat out refused to go through the utterly pointless motions of trouble shooting. How d*mn many times can you go through taking the battery out for 60 seconds...update the prl...update the profile...update the firmware...do the ##72786# thing...before they understand that the phone *isnt* the problem.
And that I'm just flat out *not* pointlessly driving two hours to the closest repair store. IT'S NOT THE D*MNED PHONE! And how can you tell me that I'm out of range to the closest tower when I've been streaming just fine...from the house that I've been In for nearly 7 years? Yes, we've only got 3g service here, but it's never been a problem before. Am I hallucinating my house? Did I move and forget? And how the hell is it appropriate to push me upgrade to an iPhone or Galaxy S5 that will just renew my contract for another 2 years? It could easily be another decade before we get 4g.
Doesn't matter how fast the phone is able to go if the towers don't cooperate. Am I supposed to just sit around twiddling my thumbs and stare at a new phone hoping it will correct the problem itself? Grrr...I'm seriously considering breaking my current contract and go back to AT&T or verizon.... Sprint has gone from being a service that I could actively praise to being one that I'll try to steer people away from. No Netflix...no ustream...no YouTube...not even a 6 second Vine. I may just spontaneously combust. I finally got to speak to a "senior specialist" this morning after refusing to do all the troubleshooting...again.
She added a new twist by asking if anyone had asked me to just do a factory reset...as if she was going to suggest that I do that. I told her that I wasn't going to do that since the phone isn't the problem. She said that there are two open trouble tickets, but that she'd generate a higher level of ticket, but at this point, I have no confidence whatsoever that the situation will be resolved. When it still doesn't work in two days, I'll call for a fifth time. After that, I think it's time to call it a day and move to another provider. If, by some miracle, it does get corrected, I'll ammend this statement...but, even so, I shouldn't have had to call and go through the same crap every time I called.
