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lake in the hills,#2Author of original report
Sun, December 26, 2004
apparently Bob from Plano Texas doesn't get it. While my contract clearly stated all the terms and conditions of the agreement, Sprint changed the rules without my agreement. That is the fraudulent part of this complaint. I never agreed to a whole new contract....I only agreed to an upgrade of minutes to my existing contract, which, by the way, was clearly discussed with their employee before I ever said yes. Bob, when you go to a store, and you buy a product, and you read all the inserts on the box, believing that what you have in your hand is what the box insert says, then you get it home, and discover that the insert information was a lie, do you just say, "oh, well, the information was clearly stated on the box..." and then just continue with a useless product because you believed the product was what was stated on the insert information? All consumers are protected under the law by fraud. It is that simple. All businesses are bound under the law to fully inform their customers of just exactly what the customer is buying. That is why ingredients are listed on labels, and why milligram doses are printed clearly on the side of your medication bottles. If a company tries to sell you something you did not willingly agree to, then charge you to discontinue with them, that is fraud. As for vindictive, I think not. What could be more vindictive than lying to a customer, all the while accepting a monthly fee for services not agreed to? You will all be happy to note that the FTC, and attorney gen. office has responded to my complaint, and they are investigating...they wouldn't waste their time if they thought I was just being vindictive. So Bob, maybe you should get your eyes off the fine print, and look at what Sprint really has been doing....they are the vindictive ones...and why would you align yourself with that? HMMM??
Bob
Plano,#3Consumer Suggestion
Thu, December 09, 2004
I have had a cell phone for 10 years with three different companies in four cities and have helped others select cell phone service. I have always compared pricing, coverage, and the contractual agreements for each. Sprint has great service if you use your phone in cities and on interstates, which is their target area. Concerning your complaint, Sprint lists an outline of their usage rules and fees on their service plan screens, and their Advantage Agreement is written in a concise, easy to read format. This agreement is online, provided with your phone, and at any Sprint store. The second paragraph states: Term Agreements: If your Agreement requires you to keep a phone active/maintain a line service for a minimum Term, the Term begins on the phone activation date; for customers changing service plans, the Term begins when the new service plan is selected. You may terminate any line of service before its Term ends by calling *2, however you will be responsible for an EARLY TERMINATION FEE of $150 ("Fee") for each line of service terminated early. Sprint charges airtime usage for any use of your phone, as stated in the third paragraph of the agreement: All phone usage, including incoming and outgoing calls, incur charges. Unused plan minutes do not carry forward. I really believe your anger is misplaced and overly vindictive. You should have at least mentioned the Automated Assistant' they use to direct customer calls. To those that read this and are frustrated by the voice interface, just say something fully indiscernible. The assistant will usually direct you to the incoming call queue.