- Report: #669920
Complaint Review: Staples Office Supply(Easy Tech department) - Mount Vernon Illinois
Reported By:
Kumori -
Mount vernon, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Staples Office Supply(Easy Tech department)
131 Davidson Ave Mount Vernon, 62864 Illinois, United States of America
Phone:
6182442410
Web:
Categories:
Business Rating:
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Staples Office Supply(Easy Tech department) Mother board repair results in graphics cared replaced with inferior model. Mount Vernon, Illinois
Well, I took my computer into staples Easy tech department , since it ceased turning on , I was told it was the mother board, that it needed to replace so, that was fine I paid the 150$ to send it off.
They said : estimated time of finish December 4th 2010, but it was 3 days past that..no deal really..
So I went picked it up brought it back hooked it up decided to play a game. the game lagged since the computer was wiped clean no previous files etc <on the main hard drive at Least> I figured it was just the game or back ground virus or adware or spy ware so I scanned the computer , did all those things one does to remove any posible issue. but since it seemed only my games were slower I decided to look at my graphics card perhaps its settings revert so it was slower.
but apparently my Nvidia Geforce 8500 GT series card was replaced with a GeForce 8400 GS so I figure it's just some mistake right? they said the gfx card malfunctioned to so they replaced it which , fine.. however I'm not a techie but I assume there were some improvements with in the 8500 GT other wise they wouldn't of released it. So I went to the store and asked them they said : Well its 512 MB's of Video Ram so its the same.. but No...it's not it lacks resolution ..so essentially they refuse to replace it with a Equal gfx card.
if you need a computer fixed do NOT take it to Staples in Mount Vernon unless ya enjoy having your comps components replaced with inferior models.
sigh , I miss the days of small HONEST businesses. because you know you can't sue a large corporation due to the fact they can higher some top notch lawyer and bam your screwed no matter what they did.
They said : estimated time of finish December 4th 2010, but it was 3 days past that..no deal really..
So I went picked it up brought it back hooked it up decided to play a game. the game lagged since the computer was wiped clean no previous files etc <on the main hard drive at Least> I figured it was just the game or back ground virus or adware or spy ware so I scanned the computer , did all those things one does to remove any posible issue. but since it seemed only my games were slower I decided to look at my graphics card perhaps its settings revert so it was slower.
but apparently my Nvidia Geforce 8500 GT series card was replaced with a GeForce 8400 GS so I figure it's just some mistake right? they said the gfx card malfunctioned to so they replaced it which , fine.. however I'm not a techie but I assume there were some improvements with in the 8500 GT other wise they wouldn't of released it. So I went to the store and asked them they said : Well its 512 MB's of Video Ram so its the same.. but No...it's not it lacks resolution ..so essentially they refuse to replace it with a Equal gfx card.
if you need a computer fixed do NOT take it to Staples in Mount Vernon unless ya enjoy having your comps components replaced with inferior models.
sigh , I miss the days of small HONEST businesses. because you know you can't sue a large corporation due to the fact they can higher some top notch lawyer and bam your screwed no matter what they did.
