Complaint Review: Steves Discount Wheels - villa park Illinois

I just recently purchased a set of Touren TR9 rims from SD Wheels on ebay since it was a great price. When mounting tires on them I noticed that one of the rims was faulty (manufacturer didn't bore correctly). So I contacted the guys at SD Wheels to tell them about my problem.

Much to my surprise, they were extremely communicative on the matter, sending several emails back and forth a day. Eventually they offered to have the manufacturer ship me out a new one and send the faulty rim back to them. They covered all extra expenses and in a quick timely manner.

Even though I had to deal with the trouble of going through the exchange and the time lapse to get my new set of rims on, I'm still happy with my decision to go with them. They were always nice and responsive, and did just as I had hoped they would. Errors happen in manufacturing products, it's when the company actually takes care of you that matters. Which is exactly what they did for me.

The level of ignorance of some consumers never ceases to amaze me. Steve worked with his Eagle rep and tracked down the LAST set of Eagle Alloys in the country for me. They were on production hold and 2 wheels had to come from one part of the country and 2 had to come from another part. It took significant coordination and Steve even gave me his personal cell number if I had any concerns. Above and beyond service and certainly not conduct becoming of a fraudster.

35" Nitto Mud Grappler tires on 20" Eagle rims with a 6" offset will not improve ride quality. It's a no brainer. If you add off-road tires to an on-road vehicle you will experience vibrations, noise and other issues that have nothing to do with Steve or his products. He doesn't make the tires or rims. What he does make are happy customers that get the best deals around. If you want Cadillac ride quality go buy a Cadillac. Ever wonder why Jeep doesn't supply off-road mudders on their vehicles? Noise, vibration and diminished ride quality IS WHY!

When adding these products to your toy, understand that you may need to upgrade suspension components and get an alignment. There are changes and stresses that over-sized wheel packages create. They will only serve to magnify existing issues as well. My F-250 had to get an alignment at a big rig shop. I upgraded my suspension. It still rumbled like hell because of the knobs of the tires and was loud as hell. It's the nature of the beast. 

Don't put huge tires and rims on an old worn out vehicle and expect a miracle. 

Don't pin your ignorance on somebody who is simply a reputable reseller of quality products. 

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the falkens rocky mountain ats are some of the worst tires ever. tread wears out super fast, they never balance well, and are plagued with causing vibration problems. 

should have spent a little more for a much better tire by bfg or nitto. you would not have any of these problems

As a tire tech for discount tire for over 3 years, i've seen my fair share of people dealing with vibrations. My first question is specifically what wheels/tires did you go with? Vibrations can be caused my one of MANY, MANY things. Saying that the wheels you got are "defective" is HIGHLY improbable. The only wheels i've ever dealth with that were less than ideal, were some of the first made 8x6.5 22x14 Fuel Hostages that had a center bore that wasn't center, thus creating a hard time to center the wheel on the balancer to get a proper balance. This was fixed by a simple call to fuel who not only replaced the wheels free of charged, wanted the wheels sent back to them to figure out how it happened.

So, now what i suggest is taking your vehicle back to discount tire and getting a very experienced tire tech to fix your problem. If you have a toyota, you will more than likely not need any "rubber bands for the hub" aka hub rings. the center hub on toyota's is the largest of all 6x5.5 or 5x150 bolt battern wheel hubs. so manufacturers make their wheels with that maximum bore size to allow their wheels to work for multiple applications. Also the hub rings are solely for making installation easier. if the vehicle is properly torqued and wheels properly centered, hub rings will make zero difference in fixing your vibration.

what i suspect, is that it is a tire and balancing issue. vibes over 50 are more than likely balancing issues. there are many ways to balance an assembly. figuring out which way will be most effective is where having an experienced tire tech work on your vehicle come into play. you can also have more advanced balancing techniques applied via road force balancing/ride matching.

i've never had any dealings with mrwheeldeal but clearly he has tried to be helpful in every way possible. before you go on a website and bash him, you might want to do a little more research. 

As a past customer of SD Wheel Corp I have nothing but good to report.  My order arrived on time, was what I expected, and I received good communication back and forth from the company during the whole transaction.  I've had my tires and wheels about 9 months now and everything is fine.  In fact, the wheel and tire combo I ordered actually gave a smoother ride than I expected and maybe even smoother than the factory wheels & tires on my truck.

AS for Bill's comments about people not being liked by mechanics when they take their after market tires/wheels in with problems, I can only say this;  If you are the mechanic and I am the customer, you need to remember that I am paying you (or your employer) to work on and repair my vehicle.  I am not paying you to LIKE me! I wouldn't be bringing my vehicle in to get repaired if I could or wanted to do it myself.  If you needed brain surgery, are you going to do it yourself or go to a qualified surgeon? I would hope the surgeon doesn't have the same attitude as Bill, or you might be in trouble.  

Whether you like the customer or think he's dumb, or whatever, better not have anything to do with the service you are providing, or you will probably find yourself looking for another job after you've driven all your customers away.

Thumbs up for SD Wheel, sorry Bill, but thumbs down for you...

Where do i begin.. International customer here in Australia. Last year i placed an order with SD Wheel corp and purchased 4 XD Rockstars with 37" mud grapplers all of which required air freight to me in Australia. long story short this wasnt the easiest process with them having to trade a set of wheels with a competitor in order to have a complete set of the wheels i required as they were completely out of stock. To be frank add to this a logistical nightmare considering it was 2 weeks to xmas and the sheer size and weight of my goods travelling half way across the world! . What can I say but Steve the CEO went above and beyond not only to achieve my said delivery time but assisted with all my issues that were faced with customs on my end about having all the proper documentation. I cannot thank Steve and the team at SD enough for the quality of goods and services provided to me throughout the entire purchase process. Steve even left a xmas dinner to call me personally to ensure everything came on time and with exactly everything i needed. Thank you and look forward to doing business with you again. 

We did indeed show to have received this customer's wheels (tires were in stock).  When he called prior to picking them up, we could not locate the wheels, so we sent a driver to pick them up from the manufacturer for the customer, and we had all ready for pick up before he arrived.  When the customer opened one of the wheels, one was indeed scratched (from the manufacturer), so we offered him a credit to keep it, but also offered to replace it.  He took the credit, and we assumed we handled this in the appropriate manner, as he seemed satisfied at that point.

There are three complaints in this entire string of comments, one of which was fully resolved.  We have server over 40,000 customers in our nine years of business, and we really do work out butts off to ensure our customers are pleased.  I'd say this very small handful of customers relative to the total number of customers we have served more than supports this claim. 

Please also note, right from RipOffReport's website, ALL COMPANIES WILL GET COMPLAINTS HOW THOSE COMPANIES TAKE CARE OF THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES

Any time we encounter an issue with an order, that's exactly what we do.  Should you ever have an issue with any order, I urge you to first contact us prior to filing any report, and I'm sure you'll agree that we'll rectify.

I found the wheels and tires I wanted on eBay and SD wheels had them at a good price, so I contacted them to do a local deal since I didn't live that far away. First thing " Steve " always signs the emails but it's a different person every time, second I place a order for almost $2,500 worth of wheels and tires and arranged for pick up on a Friday evening so I called to confirm pickup and that time I was told by Joel that my wheels are not in stock even though I was told they had 19 in stock I got a little upset and explained that my truck is on jack stands and I needed these tonight like it was arranged he told me he really didn't care about my truck and I could pick up my tires from Addison and then drive to Elgin and get my wheels. after arguing with Joel he finally gave in and sent someone to pick up my wheels. I arrived at there location and he was nowhere to be found and no one else knew anything about my order, they finally figured it out and one of my wheels was damaged. I took them anyways. Spending that kind of money I expect red carpet service but I got treated like crap! This company needs to get there stuff together and hire some friendly sales people. Worst experience I've ever had buying anything! Beware people!

I read the rip off report. then I posted about my experience. Steve worked with me on resolving my situation. First of all the offset was wrong he ended up shipping me out a new set of wheels. The right rear tire had an obvious heavy spot or defect from the manufacturer. Steve also took care of that he paid all costs that I had invoices for which was only right, and he took care of the shipping. The only thing I was out was all of my time plus several hundred miles in travel, getting everything resolved. If I had it to do over again, I don't think I would buy again. I will say he took care of everything he said he would but I didn't save anything and had a lot of issues with my "wheel Deal".  He did credit me over $390 in charges I absorbed in balancing three times and changing the wheels etc. He really did help get the package right. but I still had several trips to a tire shop 55 miles away to try and resolve the issue on my time.

I too am having an issue with shimmy/vibration at cruising speeds with a set of wheels and tires I purchased from this company. I am also a Fleet supervisor at a large company overseeing 8 shops and fifteen mechanics that work on service and maintain everything from small pickups to tractor trailers. I too thought I did all my homework and research when I made my purchase. The first issue was never a complete sales reciept? hmmmm should have been the first clue.

The real problem came when the freight truck showed up and the OWL's were facing out when I specified I wanted them hidden. The tape on wheel weights were hanging out over the edge of the inside of the rim, and all tires had 25psi or less in them hmmmm 2nd clue. I contacted Steve and yes he was apologetic, even refunded me $40 for my trouble. I thought no problem s**t happens. So I took them over to a local shop we deal with that could turn the tires around  without marking the rims so the white letters were inside and they rebalanced them. took a lot of weight on some(5.5oz was the most) drove a few hundred miles on the highway and the vibration sucks between 60-70.  I took them to a large tire shop 50 some miles away this past weekend and spent more time and money for them to re balance on a state of the art computerized coates machine It's better--- but still has that high speed shimmy/vibration just not as bad.

I think my last chance to find out if it's the tires or the rims will be to drive to State College and get them done at a large shop that uses the new Hunter Road Force GSP9700. This will cost me about $125 for all four. The tires are Falken Wild Peak AT LT285/65R18 and the rims are the Fuel Off Road Hostages.(the guy that balanced them the second time thinks it's the wheels) yes they are plus sized!(my all terrain came factory with 265/65R18's) I also took the time to use the new Bilstein 5100 series front leveling shocks and NOT spacer kits under my front coilovers, with matching Bilsteins on the rear. and I did buy my own thin walled socket and let the guy at the tire shop use it and he still used an impact gun when I requested him not to.  If I only had the updated equipment at my shops I would've done it all myself. but we use a lot of National accounts with Goodyear and Bridgestone and keep our fleet stuff mounted and balanced ready to go. That's why I elected to do the package deal with SD Wheel Corp. I am giving them one more chance to help me out before I jump on the bashing band wagon.

As a person who has delt with aftermarket rims and tires and worked on cars for awhile not just with the motor aspect but the whole drivetrain suspension. Now as a mechanic yourself your probably know that aftermarket rims, depending on the size, are not what effects your ride comfort if balanced correctly which 99% of the time they are balanced properly. Ride quality comes into effect more when you lift, drop your suspension and is also dependent on what size and kind of tire you go with. Now i am guessing you had a hard day at work when retaliating to this comment which is understandable. Sd wheel corp or steves wheels does have a very high % of possitive feedback on ebay. i Believe it was 98.something precent or 99.something. Now occasionaly yes aftermarket rims can be defective but production errors happen everywhere. in ex. holly carbs have always been known as a high quality part but they also have had defective ones as well. Sometimes it just happens. Now about installing aftermarket rims as opposed to factory there is really no difference in fact depending on what material they are made out of many are a bit lighter then my factory rims. Although having a 60 pound tire sitting on the rim doesnt help much it still isnt too much of a pain. Scratching rims happens due to carelessness though. People trying to rush through their job so they can go outside on that smoke break. I have changed many tires on aftermarket and factory rims on an old school tire press and never scratched a rim. Either way i have buddys who have bought from sd wheel corp and had no problem. This shows that this must have been a rare mishap. Infact i trust them so much i will be purchasing a set of rims and tires next month hopefully.

first off--i find your post rather amusing--you went on and on about things you have no clue about--such as a trailer trash girlfriend exc exc--and chrome foot pedals and flames---your completely somewhere else----now--first off--what jealousy??--i am pissed cause these wheels are pieces of sh i t and they are much different to play with than regular factory wheels--many times the ride quality is degraded!!!!--and to me it is a waste of money to degrade your vehicle for the sake of it looking good--in my view--that makes you an idiot---also--your talking about bolt patterns and all this other crap---i am talking about the fact that the center of the wheel does not fit exactly around the hub and there is a gap--when this happens the wheel tends to bounce and hop(metal does stretch and bend you know)-----now second off---i own a 2002 bmw 325ci--the only thing i did was tint the windows--why would i degrade the ride qwuality by changing the wheels???---at least a mechanic doesn't have to play with window tint!!!!---now--you also mentioned you have a tundra that was a little jacked up---fact is--do you honestly think people want to play with this little toy of yours??--do you think your liked by the mechanics who have to deal with your dumb a*s wheels---do you think mechanics want to go out and buy thin wall sockets just so we can rotate the tires on some of these cars--we buy our own tools--how many people with after market wheels have ever provided me with a thin wall socket just to rotate there tires--who should i go and BUY a tool just to play with these wheels--these people should provide the special tool needed to service these wheels-----now--on another note---cause you are just compltely off base--i am a mechanic that gets paid 23$ an hour--and i clock my time--i do not have money problems---it also seems to me that i struck a nerve with you as i understand sometimes the truth hurts--just remember--when you go to a shop--and you have these crappy aftermarket wheels-NO ONE LIKES YOU--how does it feel to be the duschbag!!!!!!!!!--also on another note---i along with many many others have scratched wheels before-on aftermarket and factory--but nothing major---but some people are more anal retentive than others and b***h about the smallest of scratches--i especially love these idiots that spray paint there wheels and b***h if you leave scratches--actuallu more like scuffing the paint off!!---have you ever removed and replaced tires yourself!!!!---do you know what it is like and how it works???--obviously you don't!!!--now like i said--in which you did not listen--you should take my comments as constructive criticism--in fact--next time you get tires--why don't you volunteeer your a*s to remove and replace them and see what it is like---now--lets get straight here--not ALL aftermarket wheels suck---i mostly speak of the idiots with the 22's and 24's with a 275/30 22 size and things of this nature---your talking about a tundra with 22's--do you have the redneck tires with the aggressive off roading tread-in which you ride in the street anyway?????again--have fun working on your own crap--oh that's right--you can't--your a business owner--you don't care--you can just pay someone else to take care of your nightmare for you and then expect them to like you cause you spent money--and by the way--i am not dumb enough to get married--but i'll bet you are--have a nice day and let me know years from now how your vehicle feels!--but you'll probably turn it in and get a new one--after all your a business owner and have money to waste--you can't take care of anything--you'll just buy new ones and money will solve all your problems

I would like to throw in my 2 cents in this cesspool of comments. For one, a SINGLE good deal gone wrong is no reason to not buy from a particular vendor. So Steve sold a set of wheels that might have been defective, it probably wasnt on purpose and, being in business myself, know that sometimes s**t happens. It sounds like Steve did make an attempt to pacify the consumer, obviously unsuccessfully. The other thing I would like to mention is to Bill d...You my friend are a very ignorant individual. "As long as the blings right" makes it very obvious that your Mechanic salary puts you in a position that you are unable to afford nice things, for example bigger wheels or "bling" as you put it. Maybe its in part to having to fork over half of your paychecks to your x trailer trash girlfriend for child support on kids that, lets be honest, you probably arnt even sure if they are yours...?  You also go off on a tangent about wheels that dont fit. Let me ask you, mr mechanic, why, oh why, do you have it stuck in your head that the wheels dont fit? Lets see, these wheels have a 5x150 bolt pattern. It just so happens I am also a toyota tundra owner and know that bolt pattern is correct. With a leveling kit (3/1) I am able to install 20 inch rims with 35" tires and still have plenty of clearance for this set up to fit (it would still fit with 33" tires without the leveling kit though). It sounds to me the wheels fit and whoever up at NTB that told him they dont fit (likly a worthless relative of yours, bill d) had NO idea what they were talking about (must run in the family!). The other side of this good sir, what do you have against people that want to upgrade the look of thier vehicle with some nice new aftermarket wheels and tires? Some people out there, me included, find it to be estecially apeasing larger wheels and tires on a truck and enjoy upgrading thier vehicle. Now if its not a matter of pure jealousy on your end because you cant afford it (which I think is whats going down here) then your just a bitter a*****e that likes to judge people for no reason. I mean, you dont see anyone writing a novel about you installing those "cool" flame window decals or the foot shaped gas pedal to your ride, now do you? No instead we all know it makes your vehicle look completly white trash, and instead sit back and get a good chuckle out of it as you drive by us....So how about you shut your mouth and go back to scratching wheels and calling us the idiots for having a problem with that. ORR maybe you could do your job right.....if not im sure taco bell is hiring.

---you of all people should know that those that buy your wheels are obviously not to smart--with this--you should expect this kind of thing from day to day-and i am sure you do---if not--this proves that your customers are not smart and ignore the quality of there vehicles ride after the rim swap or how there car rides,nor if the wheels fit and what it is like to remove and replace tires on these wheels as long as they don't do it themselves--- as long as they are blinging right!!!---with all due respect---find a better quality wheel to sell instead of the usual cheap aftermarket wheel---it's funny----1700$ for cheap a*s wheels and cheap tires--lol-lol-lol!!!!!!!---also--if you sold the wheels--why would you not tell someone they don't fit the car??--do you not know what your selling??--why after he complained did you tell him to get the hub adaptor??--obviously you didn't know---either that or you don't give a s**t and just want to sell a cheesy a*s wheel---this was a good post--i got to insult 2 people on the opposite sides cause they are both stupid!!!!!!!!!!!!---ps-this is constructive criticism!

We did have an issue with this customer, and this customer has been partially refunded. He accepted that we satisfactorily resolved the issue at hand, and the case was closed....

Then came this filing. In our opinion, and after speaking with the customer moments ago on the phone, this is an attempt to extort additional money out of our company.

We're a family owned business, with (3) eBay user id's, and a superb feedback reputation on all 3. We've been around for 7 years, and take the wheel and tire business very seriously. We have thousands of positive reports on forums across the world, and really do strive to ensure every customer is satisfied.

We are working with our legal team to ensure this misleading comment is removed, and will take whatever action is needed to ensure it is removed.

Thanks,
-Steve
President SD Wheel Corp.

ummm--am i supposto feel offended with your comment??---and by the way i do have time on my hands---to insult you dumb****s with the aftermarket wheels---not only do i change tires but i remove and install engines, transmissions, heads,timing belts, diagnose check engine lights, install tires on factory and piece of crap aftermarket wheels, alignments, oil changes,basic general servicing of transmissions,power steering,coolant and brakes,and let alone replacing brakes/rotors--you know--things you obviously can't do--other wise you would of done your nightmare aftermarket wheeel project yourself---and you all obviously get offneded when i mention you are in fact dumbass's for buying these wheels--with all due respect--take my comments as constructive criticism and realize that you are not liked by mechanic when you want others to service your piece of crap wheels--i will also bet you will b***h like a little girl if they left a tiny little scratch 2!!!!!!!!!!!!!!--but hey--i guess you can't get pun tang with a scratched wheel huh so your situation is understandable as i also like pun tang--but do not need aftermarket wheels to make my car nor me look better!!!!!!!!!

Bill, you have lots of time on your hands.  Don't you have a tire to change?

i just love you people---you buy rims that do not fit your car--then wonder why there is issues--you are not the first or the last idiot to buy these stupid a*s aftermarket wheels---it would not surprise me if they are a big size either---i once had a guy come in with a mercedes who put after market wheels on his car(not an extra big size)--he just had tires installed somewhere else and said he needed a balance--i put the wheel on the balncer and 1 wheel wobbled like a mother f uc ker--i told him if i balanced the wheel it would not help--his response" but these are ADR wheels, do you know how much money i paid for these wheels"--i said no--i asked him if he hit any curbs or anything and he said no--so it told him to be honest, just cause you paid all this money does not mean they are worth all this money--so there is that lesson to you--i once had a porsche cayenne come in with these big 22 wheels made of 2 pieces(the bolts in the middle)--well it had a leak in the tire--it wasn't leaking from the tire but the rim(one of the bolts)--i tried tihtening it but was tight--there was nothing i could do and said it needed a new wheel--they more more than pleased--i find it funny these people spend all this money on these piece of crap wheels being produced and some do not even fit the car(being it does not go around the hub and you have that gap)---i've had people wanting me to put these stupid things on there cars-when the wheels did not fit i told them why and they just want me to balnce the tire--i tell them i can't guarantee it and these a holes come back the next day like i did something wrong!!!!!!---what you people also do not realize is it is one thing to mount and dismount a tire on a factory wheel--another to do it on after market wheels---then godforbid you should leave a scratch!!!!!!--it is the end of the world for them---just yesterday i seen this redneck type guy with a toyota tundra(an 08) and he jacked up the suspension and had these 22 wheels on there with this aggressive tread tire(the kind that makes a big rumble noise when you drive)--i asked him if he planned on replacing the tires himself--he said no and admitted it was a lot more work to install the wheels than he though--but yet--he said they scratched 2 wheels putting the tires on(by the way scratches on wheels are common and do happen a lot) and he was going back to get new rims--so now he was going to bother the same guy again cause there was a scratch(which i did not see)---so yea--you people are brilliant!!!!!!!!!!!!!!!!!!!!!!!!!!!doesn't matter if the wheel fits your car--as long as you are blinging right!!!!

WHAT SIZE RIMS?

24s?