Frustrated customer
Pennsylvania,#2Author of original report
Wed, April 28, 2010
I complained to the Better Business Bureau about this. A few weeks after I filed the complain, a Tracfone representative contacted me by email and offered to solve the problem. Before this, however, I had received yet another SMS with a reminder for the WRONG date again!
Fortunately, Tracfone (Straight Talk's parent company) was able to get my phone number back from Verizon and as a courtesy they gave me a bit of more credit.
I'm still a bit frustrated that I had to change my number in a few places to reflect the new number, and then I have to change it back, but I guess it could have been worse.
What's is also frustrating is that I suggested to the customer service representative that told me that my number was lost forever that they could get it back from Verizon, but she all the time denied this and said that not even Verizon was now in charge of that number, while at the same time blaming me for all this problem. At the end, what I suggested was the right course of action that the Tracfone manager who got my number back followed.