- Report: #1244788
Complaint Review: straight talk inc - Nationwide
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straight talk inc
Nationwide, USA
Phone:
1-877-430-CELL (2355)
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straight talk, inc did not update new billing card and remove old card. tried to bill old card and was declined. Miami florida
Have been with straight talk for a few years now and have had to contact them about my service end dates falling on a weekend or holiday and my service not being approved because the banks are closed and payment is pending even though the funds are always approved when a normal business day begins. This has happended alot. On 7/21/2015 I went online and entered a new billing credit card but could not remove the old one. I contacted them that same day and was informed that they would remove the old card from their computer. billing cycle 7/28/2015 rolled around and they tried to bill my old credit card and DUH, it was declined. I contacted them 7/28/2015 by phone (land line-as my cell phone was turned off) and after about 1 1/2 hours of trying to resolve the problem, I am still without phone usage. They said there was no entry in their computer of me ever contacting them about this issue last week. Here is the other problem. Whenever I contact straight talk, I am talking with a representative who is in the Phillipines. Never the USA. I don't know if people are having the same problem with other providers but this guy is going to seek out another company.
1 Updates & Rebuttals
TF01
Florida,USA
straight talk, inc did not update new billing card and remove old card. tried to bill old card and was declined.
#2UPDATE Employee
Sun, August 02, 2015
Hi Terry,
I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us help you. For further assistance, please send us an email to [email protected]m or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.
Julie
Straight Talk Wireless
