- Report: #1464857
Complaint Review: Straight Talk Wireless - McMinnville OR
Reported By:
Terrance -
McMinnville, Oregon, United States
Submitted:
Updated:
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Author Not Confirmed
Why?
Straight Talk Wireless
McMinnville, 97116 OR, United States
Web:
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Straight Talk Wireless Sold "Unlimited 4G data" but delivered very slow throttled service McMinnville OR
Straight Talk is a fraud. They advertise "unlimited 4G data", but it is really very limited and heavily throttled. I pay $55/month for the highest-class "unlimited 4G data" plan, and I am getting about 1/4 of a G. No way do they keep their promises.
Today, my data rate started at 130 KB/sec, but after a while they cut it down to 33 KB/sec, then to 20, then 18, then 12, and now it's 9. All of yesterday, it was 5, and didn't improve until 11:30PM. They even throttle at 2AM when you have no competition for bandwidth. What is most maddening is that you can start a download and it says, "2 hours to finish." But halfways through, they cut the data rate in half, so that it's still 2 hours to finish.
Then halfways through that, they cut the data rate in half again, so it's still 2 hours to finish. It's like trying to walk to the horizon. The goal keeps receding in front of you as you approach it. It is impossible to watch YouTube videos at such slow data rates, or even to listen to streaming music. It starts and stops and stutters, and takes up to an hour to download a 5-minute video.
No way is that 4G service, like they advertised and sold. Find an honest phone company.
2 Updates & Rebuttals
Tracfone
Florida,United States
Straight Talk Wireless Sold "Unlimited 4G data" but delivered very slow throttled service McMinnville OR
#2UPDATE Employee
Fri, October 19, 2018
Hi Terrance,
This is Mellannie from Straight Talk Wireless and I have read your post in this blog. I am so sorry for the inconvenience we may have caused you. I understand where you are coming from and that it is very frustrating to have a very slow data speed.
However, to better understand why this is happening with your device, we need to perform troubleshooting stpes. Please allow us to help you resolve your concern. You can chat with us at http://bit.ly/2CuBvXO or call us at 1-877-430-2355.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Mellannie
Straight Talk Wireless
The Dog
United StatesIt's A GARBAGE Company
#3Consumer Comment
Thu, October 18, 2018
They are part of the Net10 company which is WELL KNOWN as having the WORST customer service of ANY company on the planet. Your best bet would be to go to one of the majors who offer flat rate service.
For what you're paying, I get unlimited everything without the counting of minutes game. Trust me, the Net10 family is the laughing stock among the cellular business.
