- Report: #53994
Complaint Review: Strauss Discount Auto - Bronx New York
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Strauss Discount Auto
3511 Boston Road Bronx, 10469 New York, U.S.A.
Phone:
718-519-8820
Web:
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Neil Baesden (Store Manager), Strauss Discount Auto ripoff, highly dishonest, deceptive, unscrupulous, barbarous, savage, depraved Bronx New York
I just want everyone to hear of my treatment from a Neil Baesden and Sean the store managers Strauss Discount Auto located at 3511 Boston Road in the Bronx.
I have been a very loyal customer of Strauss ever since I received my new car, a Pontiac Sunfire. I have been taking it for service at the above location from 1/2002- 4/2003. I definitely won't take my car there again after the way I was treated.
I have spent over $2000 last year alone at that location they did all the work on my car including tune-up, engine mount, antifreeze flush, oil changes, light bulb change, my brakes. This year alone they did my tune up, belt change, oil change and my headlights. Which totaled close to $700. They were like an extended family they call me the sunfire lady because that where I always go if I needed anything for my car and they are the only ones who works on my car.
They replace my power steering belt in January and did my tune up approximately 2 weeks ago. After coming home at 6:30 pm on Saturday April 12 I realized that my car could only go forward and backwards. My steering wheel was not working when I came out the car and looked under the hood the steering belt was off completely. When I called Strauss they were on the verge on closing.
I spoke with a rep that after explaining what happened said I should call and ask for Sean (the Asst. Manager) at 8:30AM the next day. When I called they said Sean will be there the next 10 mins and they will have him call me back the next 10-15 mins. I gave them twenty minutes and no one called. When I called again the second time I spoke to Sean, who said they were short staffed and will call me back as soon as the person he spoke with (one of the employees) calls him back he said he would call me back in 15 mins.
This time I gave them 30 mins they were giving me the run around and I didnt appreciate it at all. After they worked on my car I paid them I dont owe Strauss anything therefore I didnt see any reason for them to treat me this way. When I call the 3rd time Sean transferred me to the store manager Neil Baesden. I explained the situation to him and he gave me the run around again he said he will call me back in 10 mins he didnt.
At this point I was exceedingly angry. That was my 3rd call and no one had the courtesy of helping me. I called a 4th and they transferred me directly to Neil, this time I decided to tape the conversation. He told me that I have to pay a tow truck to take the car to them and if it is there problem they will reimburse me and if it is mine I have to pay. I was of course upset. I explained to him that my car was just there and if I have a problem with my car its there problem also because it was their mechanics who works on my car he strongly disagree in fact he said to hold and then he hung up on me.
At this point I lost it. I HAVE THIS ALL ON TAPE I can furnish it if needs be. He argued with me before he decided to pay for the tow truck to take my car there. I was relieved for an instant until I got there Neil was very rude with me instead of listening to my frustrations; he cut me off and told me he couldnt help me because it could have been something I did. My response to him was that I am the customer and I paid my money therefore I need to get return. After checking my car they said the tensioner broke bear in mind that they did my tune up approximately 2 weeks before.
Sean spoke to the mechanic frank who was working on my car in spanish because i was standing there they both spoke english. After they finished my car they gave me a bill for $206. $141 to replace the tensioner and 59 for the tow they messed up my car and i had to pay. Can u beleive it i yelled before they decided to take off the tow. They still charged me the 141 I had to pay for there error.
I emailed their customer care twice with my complaints, i called twice and left a message and i also wrote to their head office no one took the time to respond.
I am still very upset about this incident i paid the $141 only because i didnt want to get the cops involved when getting off their property they have lost one of their best customers and the sad part is that they don't even care.
Nordia
Bronx, New York
U.S.A.
I have been a very loyal customer of Strauss ever since I received my new car, a Pontiac Sunfire. I have been taking it for service at the above location from 1/2002- 4/2003. I definitely won't take my car there again after the way I was treated.
I have spent over $2000 last year alone at that location they did all the work on my car including tune-up, engine mount, antifreeze flush, oil changes, light bulb change, my brakes. This year alone they did my tune up, belt change, oil change and my headlights. Which totaled close to $700. They were like an extended family they call me the sunfire lady because that where I always go if I needed anything for my car and they are the only ones who works on my car.
They replace my power steering belt in January and did my tune up approximately 2 weeks ago. After coming home at 6:30 pm on Saturday April 12 I realized that my car could only go forward and backwards. My steering wheel was not working when I came out the car and looked under the hood the steering belt was off completely. When I called Strauss they were on the verge on closing.
I spoke with a rep that after explaining what happened said I should call and ask for Sean (the Asst. Manager) at 8:30AM the next day. When I called they said Sean will be there the next 10 mins and they will have him call me back the next 10-15 mins. I gave them twenty minutes and no one called. When I called again the second time I spoke to Sean, who said they were short staffed and will call me back as soon as the person he spoke with (one of the employees) calls him back he said he would call me back in 15 mins.
This time I gave them 30 mins they were giving me the run around and I didnt appreciate it at all. After they worked on my car I paid them I dont owe Strauss anything therefore I didnt see any reason for them to treat me this way. When I call the 3rd time Sean transferred me to the store manager Neil Baesden. I explained the situation to him and he gave me the run around again he said he will call me back in 10 mins he didnt.
At this point I was exceedingly angry. That was my 3rd call and no one had the courtesy of helping me. I called a 4th and they transferred me directly to Neil, this time I decided to tape the conversation. He told me that I have to pay a tow truck to take the car to them and if it is there problem they will reimburse me and if it is mine I have to pay. I was of course upset. I explained to him that my car was just there and if I have a problem with my car its there problem also because it was their mechanics who works on my car he strongly disagree in fact he said to hold and then he hung up on me.
At this point I lost it. I HAVE THIS ALL ON TAPE I can furnish it if needs be. He argued with me before he decided to pay for the tow truck to take my car there. I was relieved for an instant until I got there Neil was very rude with me instead of listening to my frustrations; he cut me off and told me he couldnt help me because it could have been something I did. My response to him was that I am the customer and I paid my money therefore I need to get return. After checking my car they said the tensioner broke bear in mind that they did my tune up approximately 2 weeks before.
Sean spoke to the mechanic frank who was working on my car in spanish because i was standing there they both spoke english. After they finished my car they gave me a bill for $206. $141 to replace the tensioner and 59 for the tow they messed up my car and i had to pay. Can u beleive it i yelled before they decided to take off the tow. They still charged me the 141 I had to pay for there error.
I emailed their customer care twice with my complaints, i called twice and left a message and i also wrote to their head office no one took the time to respond.
I am still very upset about this incident i paid the $141 only because i didnt want to get the cops involved when getting off their property they have lost one of their best customers and the sad part is that they don't even care.
Nordia
Bronx, New York
U.S.A.
3 Updates & Rebuttals
Leonard
New Jersey,USA
The response from Kathleen at Strauss is a good one!
#2UPDATE EX-employee responds
Wed, February 08, 2012
AUTHOR: Kathleen - South Rive (U.S.A.)
...After reviewing your "legal statments" regarding your site it seems you have taken steps to ensure that you do not get sued. Do you advise consumers that this however does not apply to them. Publicly stating slanderous information regarding a private citizen is not acceptable and can be grounds for a law suite.
It is one thing to attack a company conserning a grievence, but to use a public formum to attack an associate of the company can not be tolerated...
Kathleen, you're gonna threaten an old woman with libel after your companie's store manager treated her with such disdain? I'm so glad that I don't work for your company anymore!
The problem with places like Strauss, Pep Boys, and STS Tire and Auto is that they hire the least experianced kids for the lowest amount of money, then expect them to repair extremely complex problems in today's vehicles effectively and efficiently.
To the general public: YOUR CARS ARE THEIR GUINEA PIGS! They are experimenting on your cars, at your expense!
Find yourself a local guy. Ask around, then stick with him! Forget about these 'discount' places, because when you pay the bill, the discount is lacking!
The managers at these places have a mentality - "Keep the bill between $600.00 to $900.00, and the customer will pay it."
Selina
Linden,New Jersey,
U.S.A.
Over exaggeration
#3UPDATE EX-employee responds
Mon, March 21, 2005
I worked in Strauss Auto for almost a year and a half and really would not call it savage. There were problems there that happened of course but things were always tooken care of fast and in a professional manner. It seems as though this Bronx NY Strauss has its own problems they need to fix. I always knew that if there was a complaint you talk to the manager and the manager would help you. If not there was always a number to call if you were dissatisfied with your experience at Strauss. Not all Strauss's are bad. There shouldn't be a bad reputation to be put on all Strauss's because of a bad experience at a particular one.
Kathleen
South Rive,New Jersey,
U.S.A.
Customer Complaint Was Satisfied
#4UPDATE Employee
Mon, December 01, 2003
It is obvious that consumers do not update their complaints. This customer was refunded for the amount paid for the warranty work to be done. This customer Nordia Samual received and cashed check # 073530 for $118.00 e-mail from Carlos-----------The customers pulley tensioned failed while under warranty. She had to take it to the nearest shop and paid $118 to have it replaced. I agreed to refund her $118. Please send her a check for $118 and mail it to: Nordia Samual, 3761 Bronxwood Ave., Bronx, NY, 10469. 718-515-3461 Please close this case at a cost of $118.00. After reviewing your "legal statments" regarding your site it seems you have taken steps to ensure that you do not get sued. Do you advise consumers that this however does not apply to them. Publicly stating slanderous information regarding a private citizen is not acceptable and can be grounds for a law suite. It is one thing to attack a company conserning a grievence, but to use a public formum to attack an associate of the company can not be tolerated. As stated previously, if you or a consumer wishes to make a complaint please contact our customer service department. WWW.straussauto.com 0r (800)947-2637
