- Report: #1439784
Complaint Review: Suddenlink Communications -
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Suddenlink Communications
United States
Web:
Suddenlink.com
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Suddenlink Communications, SuddenStink, Suddenlink scams customers in every way possible - and no-show service... over and over Other
A Suddenlink customer in the Lake Tahoe / Truckee area for years, I have seen dozens of their scams first-hand. Since they're the only game in town, it's likely most customers, myself included, just brush off the frustration of no-show service appointments, policies that force us into high-priced plan "upgrades" and the nickel and dime charges constantly added to our bill. Some of their subtle little tricks are so clever I've chuckled to myself when realizing how they are playing us. There isn't enough time or space here to go into detail of all the trickery, but with tools like data-cap overage charges, fees for everything imaginable and a complete monopoly for Internet service in the area - they do win the game. Throw in corporate greed and a complete lack of any conscience and... you get the idea.
When I signed on with Suddenlink, I bundled Internet, TV and phone. 3 years ago the bill was right at around $100 a month. Forward to current bill of well over $200 a month... with no pay-per-view, no HBO or movie channels at all and no upgraded services. Anyway, I'm not working right now and need to cut overhead, so I go to the Suddelink website to check what it will cost for Internet only. The funny thing is (and only on our Suddenlink connection) when our address is entered and/or "current customer" is checked on the required access page, nothing happens. If I go to their site using my cell connection I'm only offered an Internet upgrade - for $30 additional monthly. Then further requests shuts the page down again. There's no limit to how low this company goes. Monday I'm going down to their office with their crappy receivers and modem (for which I'v been paying countless dollars to rent for 3 years) pay the final balance and be done with it forever.
I don't care if I have to settle for high prices and low bandwidth with Hughes satellite to get Internet service, Ive had enogh. There may be no limit to how badly Suddenlink will treat their customers, but there IS a limit to how much I'm gonna take.
