- Report: #1438970
Complaint Review: Suddenlink - Internet
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Suddenlink
Internet, United States
Web:
suddenlink.com
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Suddenlink consistently overcharges me without any notice Internet
I have been a customer with Suddenlink for many years. Mainly because they are the only Cable TV provider in Marietta, Ohio.
At the end of every year I call to see about new promotions I may qualify for because I am on a fixed income (SSI) and can't afford to pay a large amount. Called in late November of 2017 and spoke with a gentleman who was able to lock me into a price of $99 for 2018. I didn't play it smart and write any of this down but didn't feel I needed to because that's what he said and I just assumed it was a valid sat in stone offer.
I get my December bill and it was $102.42 which I don't get too upset about because it was only a couple dollars more and I figured there were just a couple one time fees or something although nothing on the bill explained that. I let it go and pay the bill.
I get my January 2nd bill and I'm shocked yet again when I see the bill is $106.58 so I call Suddenlink and spoke with a lady in the billing department. When I asked her why the bill went up her exact response was "Um, I don't know but everybody’s bill goes up in January and it didn't just happen to you". I asked what the increase was for because it wasn't explained in the bill to which she said "I don't know sir". The whole entire time I'm talking to her she's getting more rude by the minute and all I'm doing is asking simple questions that I feel as a customer I'm entitled to know. Long story short I get nowhere with this lady, let it go despite my frustration, and paid the bill yet again.
I get my February 2nd bill and I am absolutely shocked to see that the bill has climbed to $116.66. I call customer service and asked why this jump was so big and yet again I get nowhere. They can't explain the reason for the jump and I am livid to say the least. I then asked the lady if I were to purchase my own equipment if that would possibly make the bill go down any which she replied with a "yes". When I ask by how much she can't answer that either. I asked her how is it that an agent in the billing department can't answer a question about billing charges and I can't even get the last of those words out and she's yelling over top of me "CAN I DO ANYTHING ELSE FOR YOU SIR"? which I said "Well I guess not obviously" didn't even get those words out and she has already hung up on me.
So basically every month since I have been paying the $116.66 which I cannot afford at all. I dread getting the next bill every month because I'm always afraid it's going to be more and maybe so much more I won't be able to pay it and it'll have to go unpaid.
It's evident that Suddenlink does not care about their long time loyal customers because if they did I wouldn't be going through this drama.
I would just like to have the $99 rate I was promised. Yes I don't have evidence of the offer but it was one I could afford. They need to be held accountable for their mistake and at least try to make this right with me. I always pay my bill on time and shouldn't be treated in this unprofessional manner. If someone could help me out i'd sure appreciate it.
Thanks again and God Bless!
