- Report: #1411907
Complaint Review: Suddenlink - Texas
Reported By:
Tom -
Grass Valley, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Suddenlink
6710 Hartford Ave 79413 Texas, United States
Phone:
1-866-659-2861
Web:
www.suddenlink.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Suddenlink a company to bilk consumers and collect spurious fees and charges Texas
I am totally unhappy with this company, which is setting itself up to be the most hated company just behind AT&T with lots of FORMER customers. I have been a customer with Suddenlink, since the corporation started gobbling up smaller cable TV suppliers and bought USA Media. When they took over my cable bill was less than $80 and since then we bundled our phone service and internet service with them, making us what they mis-lable a "VIP Customer", which apparently means zero.
Over the past few years the cable tv service has escalated in price. Service has slightly improved, but there are a lot of issues with the service, still-- and worst of all if you report problems they turn around and bill you for one of their employees coming out to check their own problem if it doesn't happen while the tech is there. We still have dropouts, digital smearing, often lose audio, and other similar issues. The monthly charges have changed rapidly and escalated upward, along with the taxes and fees. Suddenlink FREAKS OUT if you are like a dollar off, or a dollar late on their monthly bill, such that we call them "Suddenfreak". By the way, I have had automatic payment set up a couple years now-- but with Suddenlink raising their cable fees suddenly (hence the name) and with NO or LATE notice, my automatic payment went from $100 to $103 for the cable, and the taxes and fees which USED to be part of the bill are now NOT part of the bill and are broken out beneath the cable charges. This $3 and taxes, suddenly caused a Past Due Balance-- which triggered a late fee. Even a dollar short of their rapidly changing monthly fee causes a late fee. They also charge $1 per month for a paper bill-- another "fee harvesting" scam IMO. Again due to a $6 "past due" balance, Suddenlink also they cut off our internet without notifying us and then, even if paid immediately, to get that restored they charge ANOTHER $10 fee.
The entire operation at Suddenlink, seems to be more concerned with bilking its customers and harvesting numerous "fees" and not in delivering good cable and internet service. IMO they started out fine but are now simply trying to grab all the fees and charges they can from customers and do not help us figure a fair way to pay our bill. They will NOT refund their spurious charges, I called and tried. Readers please beware-- Suddenlink cable is setting yourself up for being ripped off.
