Complaint Review: Summer Bay Resorts - Clermont Florida

Joel suggested checking out this company (which does business under various names). I entered 'Summer Bay Resorts Florida Complaints' in a search engine and found many sites which carry complaints on this outfit, most of them complaining that they did not get what they paid for.

Joel suggested checking out this company (which does business under various names). I entered 'Summer Bay Resorts Florida Complaints' in a search engine and found many sites which carry complaints on this outfit, most of them complaining that they did not get what they paid for.

Joel suggested checking out this company (which does business under various names). I entered 'Summer Bay Resorts Florida Complaints' in a search engine and found many sites which carry complaints on this outfit, most of them complaining that they did not get what they paid for.

Joel suggested checking out this company (which does business under various names). I entered 'Summer Bay Resorts Florida Complaints' in a search engine and found many sites which carry complaints on this outfit, most of them complaining that they did not get what they paid for.

It is good that you got your money back, but it seems like you may have left some information out. In your original post you made it seem like this conversation went on for quite a while and your husband just said yes to receiving some information to get them off the phone. However, in your second post you stated you only received ONE incoming call from them and that lasted only 49 seconds. 49 Seconds is barley enough time for them to say hello, tell you who they are and where they are from. It is not even close to enough time for them to even start to "push" a vacation package. But if you are 100% sure there is no way it could have been authorized then the next thing you need to do is file a police report. With that report you can take the next step and see if you can get the tapes turned over. If they can't provide the tapes you may be able to dig into how they got the number.

I bought the vacation package from Summer Bay Resort and it was awesome...I highly doubt they would charge an account without authorization, they would risk loosing their multi million dollar merchant account...over $198? I don't think so. I had to go through a 10 minutes recorded verification process and verbally authorize any transaction. Don't listen to anyone on this sight, even me, just check with your attorney general. I would personally vouch for Summer Bay Resort!

Well, Melissa, I hate to burst your dishonest-husband-theory, but I was sitting right next to my husband for the entire duration of the telemarketer's call and he absolutely did not give out our account information over the phone. I also know for a fact this is the only INCOMING call he received from Summer Bay Resort's telemarketing firm because our registration on the National Do No Call List kicked in exactly 4 days after we were first contacted and I've got the cell phone records to prove that there was only ONE incoming Summer Bay Resort telemarketing call received. (Plus, the call lasted 49 seconds, hardly enough time to release our personal information and have the telemarketer read everything back for accuracy.) Since my last report, we were able to get our money back after hours upon hours of telephone calls & emails to Summer Bay Resorts & our bank. How Summer Bay obtained our bank account information is still a mystery, probably one that will never be solved. Before my husband received the initial telemarketing call, we had never even heard of Summer Bay Resorts, let alone done business with them in the past. We've never stayed at a resort of any kind and we have not left the state of Montana in over 5 years! We talked to the Vice President of our bank and he suspects that either Summer Bay Resorts or their telemarketing company illegally purchased our account information. When we requested a copy of the recording proving my husband gave out our account information and his "permission" for them to debit our account, Summer Bay Resorts REFUSED to release it to us, our bank, or the authorities and hung up on us! So, Melissa, since you're an employee of Summer Bay Resorts, I'd absolutely love to hear any theories you might have to the following unresolved issues I still have with Summer Bay: 1. How your company (or their outsourced telemarketing firm) could have possibly obtained our bank account information as we were not existing customers & without it being released by us. 2. Why a recording of my husband verbally giving out our bank information and his permission for Summer Bay Resorts to debit our account could not be released to any pertinent party involved, even the authorities.

Well, Melissa, I hate to burst your dishonest-husband-theory, but I was sitting right next to my husband for the entire duration of the telemarketer's call and he absolutely did not give out our account information over the phone. I also know for a fact this is the only INCOMING call he received from Summer Bay Resort's telemarketing firm because our registration on the National Do No Call List kicked in exactly 4 days after we were first contacted and I've got the cell phone records to prove that there was only ONE incoming Summer Bay Resort telemarketing call received. (Plus, the call lasted 49 seconds, hardly enough time to release our personal information and have the telemarketer read everything back for accuracy.) Since my last report, we were able to get our money back after hours upon hours of telephone calls & emails to Summer Bay Resorts & our bank. How Summer Bay obtained our bank account information is still a mystery, probably one that will never be solved. Before my husband received the initial telemarketing call, we had never even heard of Summer Bay Resorts, let alone done business with them in the past. We've never stayed at a resort of any kind and we have not left the state of Montana in over 5 years! We talked to the Vice President of our bank and he suspects that either Summer Bay Resorts or their telemarketing company illegally purchased our account information. When we requested a copy of the recording proving my husband gave out our account information and his "permission" for them to debit our account, Summer Bay Resorts REFUSED to release it to us, our bank, or the authorities and hung up on us! So, Melissa, since you're an employee of Summer Bay Resorts, I'd absolutely love to hear any theories you might have to the following unresolved issues I still have with Summer Bay: 1. How your company (or their outsourced telemarketing firm) could have possibly obtained our bank account information as we were not existing customers & without it being released by us. 2. Why a recording of my husband verbally giving out our bank information and his permission for Summer Bay Resorts to debit our account could not be released to any pertinent party involved, even the authorities.

Well, Melissa, I hate to burst your dishonest-husband-theory, but I was sitting right next to my husband for the entire duration of the telemarketer's call and he absolutely did not give out our account information over the phone. I also know for a fact this is the only INCOMING call he received from Summer Bay Resort's telemarketing firm because our registration on the National Do No Call List kicked in exactly 4 days after we were first contacted and I've got the cell phone records to prove that there was only ONE incoming Summer Bay Resort telemarketing call received. (Plus, the call lasted 49 seconds, hardly enough time to release our personal information and have the telemarketer read everything back for accuracy.) Since my last report, we were able to get our money back after hours upon hours of telephone calls & emails to Summer Bay Resorts & our bank. How Summer Bay obtained our bank account information is still a mystery, probably one that will never be solved. Before my husband received the initial telemarketing call, we had never even heard of Summer Bay Resorts, let alone done business with them in the past. We've never stayed at a resort of any kind and we have not left the state of Montana in over 5 years! We talked to the Vice President of our bank and he suspects that either Summer Bay Resorts or their telemarketing company illegally purchased our account information. When we requested a copy of the recording proving my husband gave out our account information and his "permission" for them to debit our account, Summer Bay Resorts REFUSED to release it to us, our bank, or the authorities and hung up on us! So, Melissa, since you're an employee of Summer Bay Resorts, I'd absolutely love to hear any theories you might have to the following unresolved issues I still have with Summer Bay: 1. How your company (or their outsourced telemarketing firm) could have possibly obtained our bank account information as we were not existing customers & without it being released by us. 2. Why a recording of my husband verbally giving out our bank information and his permission for Summer Bay Resorts to debit our account could not be released to any pertinent party involved, even the authorities.

Well, Melissa, I hate to burst your dishonest-husband-theory, but I was sitting right next to my husband for the entire duration of the telemarketer's call and he absolutely did not give out our account information over the phone. I also know for a fact this is the only INCOMING call he received from Summer Bay Resort's telemarketing firm because our registration on the National Do No Call List kicked in exactly 4 days after we were first contacted and I've got the cell phone records to prove that there was only ONE incoming Summer Bay Resort telemarketing call received. (Plus, the call lasted 49 seconds, hardly enough time to release our personal information and have the telemarketer read everything back for accuracy.) Since my last report, we were able to get our money back after hours upon hours of telephone calls & emails to Summer Bay Resorts & our bank. How Summer Bay obtained our bank account information is still a mystery, probably one that will never be solved. Before my husband received the initial telemarketing call, we had never even heard of Summer Bay Resorts, let alone done business with them in the past. We've never stayed at a resort of any kind and we have not left the state of Montana in over 5 years! We talked to the Vice President of our bank and he suspects that either Summer Bay Resorts or their telemarketing company illegally purchased our account information. When we requested a copy of the recording proving my husband gave out our account information and his "permission" for them to debit our account, Summer Bay Resorts REFUSED to release it to us, our bank, or the authorities and hung up on us! So, Melissa, since you're an employee of Summer Bay Resorts, I'd absolutely love to hear any theories you might have to the following unresolved issues I still have with Summer Bay: 1. How your company (or their outsourced telemarketing firm) could have possibly obtained our bank account information as we were not existing customers & without it being released by us. 2. Why a recording of my husband verbally giving out our bank information and his permission for Summer Bay Resorts to debit our account could not be released to any pertinent party involved, even the authorities.

This company cannot debit your account without your husband giving them the account number. Didn't he find it odd that they needed that information if he was expecting to just "get a flyer or something in the mail"?? Something doesn't add up...

First of all as an intelligent human being i can deduce that this man gave his information without discussing it with his wife and was afraid to be honest with her.secondly as an employee familiar with procedure,what more than likely happened was a post dated payment was arranged, to which the customer would have had to previously agreed too, and he either forgot or decided to just move forward without speaking to his wife.Last but not least, if he didn't give us the account information we would not have had it, and by law if a company cannot present proper authorization in the event of a dispute, the card holder CAN NOT be held liable for the charge.in this case, because it is over the phone proper authorization would have consisted of an audio contract where the customer MUST agree that 1)they understand what they are getting(package is verbally itemized) 2)they must agree to all the terms and conditions(also itemized) 3)they must agree to the dollar amount of the purchase and they are authorizing the charge. if my company charged this mans account and DID NOT have this recording, his credit card company would have no CHOICE but to remove the charge after 72 hours