Mike
fort lauderdale,#2UPDATE Employee
Wed, July 20, 2011
Suncoast Electric and Air appreciates your feedback, positive or negative! We are always striving to be better than the day before. We apologize that you feel as though your estimate was not a strong valuation of the work that needed to be done. The job was a 'high risk' job involving several existing components that were deemed unsafe and with that being the case, we simply CANNOT write an estimate on paper for a service offered to find out that the existing unit is unrepairable or needs to be replaced, I hope you understand.
Suncoast believe very highly in transparency and our policy for technicians is as follows, 'If you find that a client must have an answer, provide them with a verbal estimates as such. This project could cost anywhere between A and B dollars with an expected development time of between X and Y dates." We strive for our technicians to outline all particulars within the written proposal once they have had adequate time to consider every aspect of the requested work.
If you would like, Suncoast will offer you and your business a FREE estimate with written proposal and 10% off of future work.
We apologize for any inconvenience!
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