Jason
Charleston,#2UPDATE Employee
Mon, December 01, 2003
In July 2002 I received an INTERNET 'OFFER' from BIZRATE for SUNCOM CELLULAR & ATT offering a cellular plan that had 400 minutes of ANYTIME AIRTIME, 4,600 NIGHT & WEEKEND MINUTES, Nationwide Long Distance, CALL WAITING, CALLER ID & CALL BARRING, CALL FORWARDING, CONFERENCE CALLING, TEXT MESSAGING AND VOICE MAIL all for just $30 PER MONTH. if you need a phone for emergency purposes, I do not understand what the concern is about the features? They are free with the plan so do you expect to be reimbursed for them not working? I stand by my statement, if the phone did not work in the first 72 hours you could have returned the phone and closed the acct, so apparently the phone did work and you just fell behind in life. And to the person who said I will be with Suncom when I am old and gray is right. I love Suncom I dont always believe in everything they spew out however it is a great company to work for.
Patrick
Fayetteville,#3Consumer Comment
Wed, November 19, 2003
"We cannot be responsible for what the Post office fails to do and if you have a computer and you are aol, you would have been advised to go online and view your bills at Suncom.com, unless you stopped paying for service with aol also." You are a true Suncom Salesperson, aren't you? If you had bothered to read the original statement, you would have observed from her accounts, that she was lied to. I think it's probably true, seeing as how I have been, as well as a few of my friends, a Suncom subscriber before, and quite frankly, it was rediculous how upside down you guys are. "Sorry you had a bad experience oh well, on to the next cell phone provider to rip off...." Attacking someone personally because they dissed your crappy service.. you belong at Suncom and will probably be there until you're old and grey, selling cell-phones.
Jason
Ladson,#4UPDATE Employee
Wed, August 06, 2003
If the phone did not work in the first 72 hours why did you not return the phone? You go on and complain about the service for months, if it did not work the first few days, you should have returned the phone and you did not. Did you expect to get a free ride? And did you call to ask where is my bill? We cannot be responsible for what the Post office fails to do and if you have a computer and you are aol, you would have been advised to go online and view your bills at Suncom.com, unless you stopped paying for service with aol also. And yes, at times you will have fast busies on some towers however that is to expected. A tower can only handle so many calls at any given time dear lady. I guess when you call on your home phone and use long distance during the holidays I guess you rant and rave to bell south that you cannot get through because of the "oversell" of there services also. Lady get a grip on yourself, no celluar company will guarantee service everywhere and I happen to know that your area is covered but Suncom cannot be everywhere and if you read the booklet that came with the cell phone, you would have noticed the terms and conditions which apparently you have not read..Sorry you had a bad experience oh well, on to the next cell phone provider to rip off....